I&P GN - SC&E – Senior Manager-Service Management -Return & Repair

We are looking for a high-impact Senior Manager with a strong owner mindset, executive presence, and deep Service Management expertise. The role partners with client and internal leadership to shape and deliver enterprise-scale transformations across aftermarket service strategy, operations, data, digital platforms, AI, connected assets, and service supply chains.

The Senior Manager provides executive-level advisory, leads complex programs and pursuits, develops Managers and broader teams, and helps grow the Service Management business.

Key Responsibilities

• Own and shape complex service-management transformation programs from strategy and value case through operating model, process, data, technology, implementation, and benefits realization.
• Advise senior client executives on service growth, customer experience, asset uptime, cost-to-serve, workforce productivity, working capital, resilience, and digitally enabled operating models.
• Lead multi-workstream and cross-functional teams across service strategy, field service, maintenance, connected assets, warranty, installed base, spare parts, repair, returns, and service supply chain.
• Define transformation roadmaps, enterprise capability architectures, governance, KPI frameworks, investment cases, and phased delivery plans.
• Provide design authority across ERP, EAM, FSM, CRM, PLM, IoT, planning, analytics, digital twin, AI, and control-tower ecosystems, ensuring business outcomes remain central.
• Build trusted client relationships, create executive consensus, navigate ambiguity, and resolve critical delivery, commercial, and stakeholder issues.
• Lead sales origination, qualification, solutioning, RFPs, proposals, estimations, deal shaping, and executive pitches for service-management opportunities.
• Develop market-facing offerings, reusable assets, accelerators, alliance propositions, thought leadership, and industry-specific points of view.
• Lead Managers, Consultants, and Analysts with accountability for staffing, coaching, performance support, capability building, and team engagement.
• Oversee engagement economics, delivery quality, risk, contractual commitments, and value realization while identifying follow-on opportunities.

Professional Experience

• 14+ years of industry and/or consulting experience.
• Substantial leadership experience in aftermarket, aftersales, enterprise asset management, maintenance, or service operations.
• Demonstrated success leading large or strategically important service transformations involving multiple functions, countries, business units, or technology platforms.

Service Management Expertise

• Aftermarket / Aftersales Service Strategy
• Service Operations
• Field Service Management
• Enterprise Asset Management (EAM)
• Maintenance
• Connected Assets
• Warranty
• Installed Base Management
• Spare Parts
• Repair & Returns
• Service Supply Chain
• Customer Experience
• Service Growth & Cost-to-Serve Optimization

Transformation & Technology

• Operating Model Design
• Process Transformation
• Data & Digital Transformation
• ERP
• EAM
• FSM
• CRM
• PLM
• IoT / Connected Assets
• Analytics
• Digital Twin
• Artificial Intelligence (AI)
• Planning
• Control Towers
• Enterprise Capability Architecture
• Governance & KPI Frameworks

Leadership & Consulting

• Executive Advisory
• Program & Portfolio Leadership
• Cross-functional Team Leadership
• Stakeholder Management
• Executive Communication
• Client Relationship Management
• Change & Transformation Leadership
• Coaching & Talent Development
• Team Engagement
• Ambiguity Management

Commercial & Business Development

• Sales Origination
• Opportunity Qualification
• Solutioning
• RFP / Proposal Development
• Deal Shaping
• Estimation
• Executive Pitching
• Offering Development
• Alliance Development
• Thought Leadership
• Value Realization
• Engagement Economics
• Risk & Contract Management

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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