Regulatory Operations Data Associate
Expedia Group · Malaysia · 1d ago
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Regulatory Operations Data Associate
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Introduction to the Team
The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our customer-first mindset focuses on developing products that encourage loyalty and repeat business from our travelers and partners. We partner closely with teams across Expedia Group to achieve growth and results for our customers and company.
Expedia Group powers travel for everyone, everywhere. The Regulatory Operations Data Associate supports the accuracy, consistency, and operational readiness of lodging and regulatory data across systems, partner workflows, and traveler-facing platforms. This role helps ensure property information is reliable, properly maintained, and aligned with operational and regulatory requirements.
In this role, you will
Manage inbound cases and queues related to data issues, property onboarding, product configuration, compliance support, and tooling questions
Triage, troubleshoot, and resolve issues within agreed service levels, escalating complex defects or recurring issues when needed
Create, update, and maintain property and partner data in internal tools and systems by following documented procedures and change controls
Complete checks and validations after updates to confirm data accuracy, consistency, and expected downstream behavior
Follow established runbooks for known issues and document new scenarios, fixes, and job aids as recurring patterns emerge
Support quality checks, audit requirements, and peer reviews for data and configuration changes
Help translate regulatory requirements into operational rules, validations, and data flags that can be implemented in systems and workflows
Partner with cross-functional teams to investigate workflow failures, reproduce issues, and provide clear impact details to support resolution
Communicate clearly with stakeholders on issue status, business impact, and next steps
Identify workflow and tooling improvement opportunities that strengthen data quality, efficiency, and operational controls
Experience and qualifications :
High attention to detail and comfort working with structured data and process-driven tasks
Ability to interpret business rules and apply them consistently across tools and workflows
Proficient written communication skills for documenting fixes and explaining outcomes clearly
Experience with data analysis or operations tools such as SQL, Excel, QueryBook, or Tableau
Experience using case management tools such as Salesforce or Jira
Ability to interpret regulatory or policy requirements and translate them into practical operational checks
Experience in operations, technical support, back-office, or data-focused roles is preferred
Familiarity with travel, lodging, marketplace, or partner-support processes is an advantage
Ability to solve structured and time-sensitive problems in unfamiliar situations
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request athttps://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.