Supervisor | Hospital A/R - Patient Financial Services

Job Family:

PFS General

Travel Required:

None

Clearance Required:

None

What You Will Do

The Hospital Project Supervisor, PFS is responsible for overseeing the daily operations of a project(s) and the management of the project staff inclusive of onsite Team Members when applicable.  A Project Supervisor is an extension of a client’s business office staff. This position is responsible for developing, implementing, managing, and meeting or exceeding the Operational goals of our clients and Company. This may include overlapping related business activities with pre-admissions, pre-registration, admission, registration, billing, and collection. The Project Supervisor will and may work closely with Managing Consultants, Operations Managers to apply new and emerging approaches to our clients’ business processes. This position will follow and ensure that client policies and procedures are followed and will also perform any and all job-related duties as assigned.

Individuals must be able to work an eight hour shift between the hours of 8:30 AM CT - 5:30 PM CT, with no remote work initially but opportunity for some hybrid (in office/remote) after training. 

We will consider individuals open to relocation to San Antonio! 

Essential Job Functions

·       Strong Leadership and Management Skills

·       Client Contact and Interaction

·       Possess Interpersonal, Organizational, delegation and Analytical Skills

·       Monitor and ensure team member Compliance with State and Federal Laws and Guidelines

·       Coordinate and conduct interviewing of potential new hires and bring recommendations to Operations Manager.

·       Training of new Team Members.

·       On-going training and mentoring of Team Members.

·       Complete monthly account reviews for each patient account representative on the project.

·       Ensure Team Member and project compliance with HIPAA standards.

·       Receives and reviews client project reports generated from supervised Team Members.

·       Monitor and ensure all staff member’s compliance with Company/Client standards.

·       Monitor Team Member phone calls for adherence to client and Company/client expectations.

·       Monitor Team Member attendance and punctuality.

·       Communicate Team Member non-compliance with Operations Manager.

·       Conduct disciplinary counseling including performance improvement plans as required.

·       Complete annual evaluation of staff.

·       Take “supervisor” calls when a Team Member needs assistance with a patient or account work.

·       Complete all assigned projects in a timely manner.

·       Assist all staff members with their questions in the absence of their Project Supervisor.

·       Meet or exceed revenue goal for project.

·       Conduct weekly team meetings to ensure the on-going understanding of client and company expectations.

·       Monitor and ensure Team Members meet or exceed established productivity goals.

·       Complete, reviews and approves monthly client invoices for accuracy.

·       Identify and communicate trends and issues to Operations Manager & Client.

·       Works with management in developing policies.

·       Promote teamwork and a positive work environment.

·       Possible travel.

Client Responsibility

·       Verify accuracy of all correspondence prior to sending to the client.

·       Provide scheduled and requested reports.

·       Ensure aging of accounts falls within client and company guidelines.

·       Ensure compliance of all client policies and procedures by staff.

·       Research and respond to all client and patient inquiries received by telephone and mail.

·       Update patient demographic information and initiate account adjustments.

·       Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.

·       Ensure daily files are being received and posted.

·       Ensure completion of client reconciliations to ensure account balance accuracy.

What You Will Need:

• Requires a Bachelor's Degree and a minimum 5 years' of prior relevant experience or an AA Degree and a minimum of 7 years' prior relevant experience. (Relevant experience may be substituted for formal education or advanced degree).
• Previous experience within a healthcare provider, insurance, professional business or outsourcing company.
• Of the five years of relevant experience required, a minimum of two years must include people management experience.

What Would Be Nice To Have

• Multiple systems experience
• Knowledge and utilization of desktop applications to include Word and Excel is essential.
• Ability to initiate and follow through on projects and work independently.
• Strong written and verbal communication skills.

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.