Senior CX Compensation Analyst
Klaviyo · Boston, United States +2 · 13h ago
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Location: Boston, Hybrid 3x per week
Reporting to: Senior Manager, GTM Incentive Compensation
About the Team
The GTM Incentive Compensation owns the design, governance, administration, and operational integrity of incentive compensation programs across Klaviyo’s go-to-market organization, partnering closely with Sales, Customer Experience, Partnerships, Finance, HR, and Business Systems.
About the Role
We are looking for a detail-oriented and analytical Senior CX Compensation Analyst to support the administration and continuous improvement of incentive compensation programs for Klaviyo’s Customer Experience organization. This is a mid-level role, ideal for someone who wants to build deep expertise in compensation operations while developing broad exposure to sales operations, finance, and systems work.
You’ll specialize in Customer Experience compensation- owning plan design, crediting data logic, modeling expected commission expense, and inquiry resolution for that population- while also contributing to the incentive compensation process more broadly, including reporting, data integrity, and cross-functional projects that support the full GTM organization. This role requires strong analytical and modeling skills, comfort working in Salesforce and BI tools, and the communication skills to explain compensation outcomes clearly to plan participants and leaders alike.
How You’ll Make a Difference
Customer Experience Compensation Administration
- Administer monthly/quarterly incentive compensation calculations for the Customer Experience organization, ensuring accuracy and timeliness of payouts
- Apply crediting logic and plan rules consistently, flagging exceptions or edge cases for review
- Maintain compensation plan documentation, quota/target records, and payee assignments for the CX population
- Partner with CX leaders to answer plan questions and explain payout calculations
Ticket Resolution & Stakeholder Support
- Serve as a first point of contact for compensation inquiries and disputes submitted via ticketing systems, researching and resolving issues within SLA
- Investigate discrepancies by tracing transactions through Salesforce and underlying data sources
- Escalate complex or policy-level questions to the Senior Manager with clear context and recommendations
Reporting, Analytics & Modeling
- Build and maintain dashboards and reports in Tableau/Looker to track attainment, payouts, and plan performance
- Write SQL queries to pull, validate, and reconcile compensation and transaction data
- Support financial modeling and scenario analysis for plan design changes, budgeting, and accruals
- Identify data quality issues and partner with Systems teams on fixes and process improvements
Cross-Functional Process Support
- Support the broader Incentive Compensation team during planning cycles (plan rollouts, quota loading, documentation)
- Partner with Systems and Finance teams on process improvements, automation, and audit/controls work
- Contribute to team operating cadences and documentation standards that scale across all GTM functions, not just CX
What We’re Looking For
- 3-5 years of experience in compensation, on either sales/revenue operations or finance teams.
- SQL experience required; comfort querying and validating data from multiple sources
- Experience working with Salesforce (or a comparable CRM), and compensation management tools
- Experience with BI/reporting tools such as Tableau or Looker, and ETL tools (Python, Alteryx, etc.) preferred
- Strong modeling skills (advanced Excel/Google Sheets); financial or compensation modeling experience a plus
- Excellent written and verbal communication skills, with the ability to explain compensation logic clearly to non-technical stakeholders
- High attention to detail and strong organizational skills, with experience managing a queue or ticket volume a plus
- Comfortable working cross-functionally with CX leaders, Systems, Operations and Finance teams
You May Be a Good Fit If You
- Enjoy solving problems that combine data, process, and people
- Take ownership of your queue and follow through until issues are fully resolved
- Are curious about how compensation design connects to business behavior
- Want to grow your career in compensation, revenue operations, or GTM strategy
- Communicate clearly and build trust with stakeholders at all levels
#LI-HYBRID
#LI-BAILEY
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.