Analytics Specialist, Sustainability

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

What this job involves:

As a Senior Analytics Specialist at JLL, you'll be at the forefront of utility data management, working collaboratively with client teams, our Analytics Services Team, and third-party providers to ensure seamless data flows and exceptional service delivery. This role centers on owning systems troubleshooting, managing connections between data streams and databases, and applying best practices to deliver successful utility data management across electricity, natural gas, diesel, and water. You'll conduct trend analysis, validate data integrity, and identify configuration updates while partnering closely with our utility bill processor provider. Working alongside our client's Sustainability Program team and account Finance and Sustainable Operations teams, you'll maintain data streams, resolve discrepancies, and undertake vendor management activities that drive efficiency and effectiveness. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and this role exemplifies that commitment through meticulous data stewardship and strategic problem-solving. Your keen eye for quality, pattern recognition in complex datasets, and ability to optimize processes will directly impact client experience and our revenue-generating operations. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this an ideal position for someone who thrives in a collaborative, fast-paced environment where attention to detail and client-centric service are paramount.

What your day-to-day will look like:

• Project manage utility data flows across multiple client portfolios, ensuring ongoing verification and solution management activities meet established timelines and quality standards
• Troubleshoot system connections between data streams and databases, working closely with JLLT and global product teams to resolve technical issues and optimize data integration
• Conduct comprehensive trend analysis, data validation, and discrepancy investigations to ensure accuracy and completeness of utility consumption data
• Coordinate with the utility bill processor provider to identify and implement configuration updates, maintaining seamless data flows and resolving technical challenges
• Collaborate with regional data and reporting teams, on-account finance and operational teams, and client sustainability stakeholders to address data inconsistencies and enhance service delivery
• Manage vendor relationships with the third-party utility bill processor, conducting regular performance reviews and escalating issues to ensure contractual obligations are met
• Develop and maintain reporting frameworks that track data quality metrics, system performance, and project milestones for internal and client-facing audiences
• Identify process improvement opportunities and implement best practices that increase efficiency, reduce manual intervention, and enhance overall data management effectiveness
• Provide direct client support by responding to inquiries, explaining data findings, and delivering professional guidance on utility data management strategies

Required qualifications:

• Minimum 3 years of experience in utility data management, bill processor integration, or a closely related analytics role
• Demonstrated expertise in utility bill processing workflows, vendor management, and platform data integration methodologies
• Strong analytical capabilities with proven ability to review complex datasets, identify discrepancies, and troubleshoot technical issues effectively
• Excellent organizational and time management skills, with demonstrated success managing multiple projects and deadlines simultaneously
• Outstanding interpersonal and communication abilities, including experience building rapport with clients and collaborating across cross-functional teams
• Technical proficiency with data analysis software, reporting tools, and various platforms used for client communication and project management
• Meticulous attention to detail with a track record of ensuring accuracy and precision in data validation and client-facing deliverables
• Process-driven mindset with orientation toward continuous improvement and creating operational efficiencies
• Ability to work independently and collaboratively, demonstrating resourcefulness and proactive problem-solving in fast-paced environments

Preferred qualifications:

• Understanding of technology and software development workflows, with capability to partner effectively with engineering and technical teams
• Experience working with sustainability data, environmental reporting frameworks, or ESG (Environmental, Social, Governance) metrics
• Familiarity with utility bill processing platforms such as EnergyCAP, Utility Manager, or similar enterprise-level solutions
• Background in finance, accounting, or operations that supports understanding of bill validation and reconciliation processes
• Knowledge of data visualization tools such as Tableau, Power BI, or similar platforms for creating client-ready dashboards and reports
• Experience in client-facing, revenue-generating roles within commercial real estate, facilities management, or corporate sustainability services
• Project management certification (PMP, CAPM, Agile/Scrum) or demonstrated experience leading cross-functional project initiatives

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to ourContact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico aHRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.