Senior Director, Credit Risk

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top!

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail

• Top-ranked mobile apps and credit cards

• Team of 500+ people

• 1M+ customers

• 10K+ retail partners
  
  

As the Senior Director, Credit Risk, you will lead the strategic oversight and execution of Neo’s Existing Customer Management (ECM) and Collections Strategies functions. Reporting directly to the Chief Credit Risk Officer, you will balance business growth objectives with prudent risk governance—ensuring our credit policies, portfolio management methods, and collections strategies remain resilient and responsive to macroeconomic conditions.

You will lead a team of high-performing risk strategists and analysts, driving continuous improvement through advanced analytics, scorecards, automated decisioning, and testing frameworks.

What You'll Be Doing

Strategy & Portfolio Management

• Own Existing Customer Risk: Develop, maintain, and execute strategies across credit line management (CLM), overlimit rules, cash advances, and collections/recoveries.

• Manage Decision Engines: Oversee real-time decisioning engines (automated rules, custom logic, and third-party tools) that make real-time approve/decline decisions for existing cardholders and borrowers.

• Lead Test-and-Learn Agendas: Design, execute, and monitor A/B tests and champion/challenger strategies to optimize portfolio yield and minimize credit losses.

• Bureau Management: Serve as the primary leader for partner relationships with major credit bureaus (e.g., TransUnion, Equifax) regarding credit risk strategies, data feeds, and technical integrations.

Analytics, Modeling & Loss Forecasting

• Acquisition & Behavioural Scorecards: Partner with the Data Analytics team to build, validate, implement, and track custom credit risk scorecards.

• Credit Loss & Stress Testing: Support Credit Risk Portfolio Management in refining credit loss models, provisioning forecasts, and scenario-based stress testing.

• Dashboarding & Insights: Create and maintain monthly executive dashboard books tracking delinquency metrics (roll rates, 30+, 90+), utilization at charge-off, cure rates, and recovery yields.

Leadership & Cross-Functional Operations

• Operations Partnership: Work directly with the Credit Operations team to share strategy updates, monitor delinquent population trends, and oversee execution across collection buckets and Financial Solutions (FinSol) programs.

• Cross-Functional Change Catalyst: Lead large-scale credit risk implementations across product, engineering, and compliance, integrating core risk practices into all new product initiatives.

• Governance & Risk Controls: Ensure 100% compliance across all risk controls, regulatory requirements, and committee meetings, maintaining a clear audit trail for all testing and policy changes.

Who We're Looking For

• Proven Risk Leadership: 8+ years of progressive credit risk experience, with at least 3+ years in a senior leadership role overseeing ECM, credit line strategies, or collections analytics within retail banking, fintech, or consumer lending.

• Technical Mastery: Deep hands-on experience with automated decisioning engines, loss forecasting models, credit bureau data, and scorecard implementation.

• Data-Driven Strategy: Expertise running A/B testing frameworks, evaluating roll rates (30+, 90+), and managing risk-adjusted interest margins across diverse credit products.

• Regulatory & Compliance Acumen: Solid understanding of credit policies, governance standards, and Canadian regulatory frameworks.

• People Leadership: Demonstrated ability to build, mentor, and elevate analytical teams, fostering a culture of technical rigor, accountability, and continuous improvement.

• Change Resilience: Ability to adapt functional strategies quickly during economic shifts or operational disruptions while maintaining team momentum.

• Executive Influence: Confident representation of the risk function in front of C-suite executives, board committees, and external regulatory partners.

• Technology Vision: Active interest in discovering and implementing next-generation analytical software, machine learning tools, and decision systems to maintain a competitive edge.

🚀 Total Rewards

As Neo continues to grow, we’re committed to offering a competitive, market-leading rewards program that reflects the impact our team members make. In addition to salary, our program includes equity — empowering employees to share directly in our momentum today and in the meaningful value we create for years to come.

• Salary: We provide a strong base salary aligned with market ranges, along with the flexibility to tailor your mix of cash and equity to match your longer term goals. Final compensation is based on your skills, experience, and scope. For exceptional talent, we’re prepared to go above and beyond.

• Equity Ownership (Where Eligible): At Neo, you don’t just work here, you own a piece of what we’re building. As a full-time team member, you share directly in the upside of one of Canada’s fastest-growing companies. When we win, you win — with real ownership and meaningful long-term wealth-building potential tied to our success.

What does life as an Owner at Neo Include?

🇨🇦 You will redefine the financial landscape with top talent in Canada to help everyday Canadians win, and grow quickly while doing it

📈 For eligible roles, ownership structure that enables you to share in our path to victory

🏅Earn BIG with our short term incentive plans (STIP)

👥 Collaborating with the brightest minds to build something meaningful, united by a shared commitment to innovation, curiosity, and excellence

❤️‍🩹 Flexible health benefits & life insurance

🌴 21 Days PTO + stat holidays, and personal leave

💪 Health & personal spending accounts

🤑 A wide variety of discounts through our partner network

🏠 Access to early use of products and discounts on fixed-term Neo mortgages

👶 Parental top-up & equity vesting during long term leave

🎉 Neo night events

🧠 Company wide huddles, and education

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

At Neo, ownership is part of how we think and operate. For select roles, equity participation reinforces that mindset by giving employees a direct stake in the company’s long-term success. Regardless of role, every team member is expected to think like an owner and make decisions that move the business forward.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application.

Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us.

We are hiring for an open, vacant position.