SCB Tribe - UX Designer

• Conduct user research, stakeholder interviews, contextualinquiriesand competitor analysis to uncover pains,needsand business constraints (customers, staff, collectors).

• DesignE2E customer, staff and collector journeys for debt collection and related banking processes; map touchpoints, moments of truth, and handoffs across channels.

• Create wireframes, high‑fidelity mockups, interaction flows,prototypesand design specs that are usable,accessibleand aligned with brand guidelines.

• Partner with Data and Analytics to use metrics, qualitativefeedbackand A/B test results tovalidatedesigns and iterate.

• Workclosely with Product Owners, BAs, Engineers,QAand Change Management to translate UX into user stories, acceptancecriteriaand implementation-ready designs.

• Plan and run usability tests, pilotsessionsand UAT support; synthesize findings and drive actionable improvements.

• Contribute to andmaintaindesign system components, pattern libraries and UI guidelines ensuring consistency and scalability.

• Ensure designs meet accessibility standards and regulatory/security requirements relevant to banking and collections.

JobQualifications :

• Experience3–6+ years UX/UI experience;demonstratedwork on banking, financial services, digitalbankingor debt collection products preferred.

• Strongshowing end‑to‑end design work: journey maps, wireframes, prototypes, usabilitytestingand measurable outcomes.

• Proficient with design & prototyping tools,research tools, and collaboration platforms.

• Strong communication,facilitationand stakeholder management; ability to present design rationale to non‑designers.

• Agile mindset, collaborative, resilient, and able tooperatein fast‑paced environments.

• Ability to work effectively in Agile environments,facilitatingrequirement discussions and collaborating with cross-functional teams to deliver business value and continuous improvements.