SCB Tribe - UX Designer
SCB (Siam Commercial Bank) · Unspecified · 1d ago
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Job Description
Conduct user research, stakeholder interviews, contextualinquiriesand competitor analysis to uncover pains,needsand business constraints (customers, staff, collectors).
DesignE2E customer, staff and collector journeys for debt collection and related banking processes; map touchpoints, moments of truth, and handoffs across channels.
Create wireframes, high‑fidelity mockups, interaction flows,prototypesand design specs that are usable,accessibleand aligned with brand guidelines.
Partner with Data and Analytics to use metrics, qualitativefeedbackand A/B test results tovalidatedesigns and iterate.
Workclosely with Product Owners, BAs, Engineers,QAand Change Management to translate UX into user stories, acceptancecriteriaand implementation-ready designs.
Plan and run usability tests, pilotsessionsand UAT support; synthesize findings and drive actionable improvements.
Contribute to andmaintaindesign system components, pattern libraries and UI guidelines ensuring consistency and scalability.
Ensure designs meet accessibility standards and regulatory/security requirements relevant to banking and collections.
JobQualifications :
Experience3–6+ years UX/UI experience;demonstratedwork on banking, financial services, digitalbankingor debt collection products preferred.
Strongshowing end‑to‑end design work: journey maps, wireframes, prototypes, usabilitytestingand measurable outcomes.
Proficient with design & prototyping tools,research tools, and collaboration platforms.
Strong communication,facilitationand stakeholder management; ability to present design rationale to non‑designers.
Agile mindset, collaborative, resilient, and able tooperatein fast‑paced environments.
Ability to work effectively in Agile environments,facilitatingrequirement discussions and collaborating with cross-functional teams to deliver business value and continuous improvements.
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.