Financial Services Operations Specialist - PA-WFP-Q2-2006-OFF-R001

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

The Command Center Analyst is responsible for real-time monitoring, incident management and operational coordination across business functions to ensure uninterrupted service delivery. The role acts as a single point of contact (SPOC) during operational incidents and plays a critical role in maintaining SLA adherence, business continuity, and stakeholder communication.

• Monitor operational dashboards, queues, systems, and alerts in real time
• Communicate timely updates to internal teams, leadership, and clients
• Support workforce planning and load balancing during peak volumes
• Prepare daily Command Center reports (incidents, SLA, volume, outages)
• Support management reviews with MIS and dashboards

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.