Mainframe Prod Support Engineer
Accenture · New York, United States +1 · 1d ago
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
Run the day to day operations of the technology platform.
Work activities specific to Production Support roles include Problem Incident Management, Release Deployment, Operational Readiness, Capacity Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change Configuration Management, etc.
Identify possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in the ticket tracking system, and communicates effectively with development and internal business operations teams.
Identify vulnerabilities and opportunities for improvement, as well as maintains metrics to help develop analysis that will drive improvement in all areas of Production Services.
Create and enhance administrative, operational, and technical policies and procedures, adopting best practice guidelines, standards, and procedures.
Take ownership of escalations and performs troubleshooting, analysis, research, and resolution using advanced query and programming skills.
Perform analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing equipment and software under moderate supervision.
Resolve complex issues.
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*This role requires working onsite with the client 3 days per week in NYC, Jersey City or Pennington, NJ*
Basic Qualifications:
- Minimum 5 years of work experience with 3 or more years in Production Support and or related Mainframe experience
- Expert in programming languages like JCL, COBOL, SQL, DB2, Eazytrieve, production support, and handling of batch job failures
- Associate Degree
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 09/24/2026.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Role Location Hourly Salary Range
California $51 to $61
Cleveland $51 to $61
Colorado $51 to $61
Columbus $51 to $61
Connecticut $51 to $61
District of Columbia $51 to $61
Illinois $51 to $61
Maine $51 to $61
Maryland $51 to $61
Massachusetts $51 to $61
Minnesota $51 to $61
New York $51 to $61
New Jersey $51 to $61
Virginia $51 to $61
Washington $51 to $61
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
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