Onsite Lead Service Engineer 6503285
Accenture · Houston, United States · 1d ago
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
- Operational and technical lead
- Coordinate Field Services delivery and participate in KT activities
- Serve as the primary operational liaison with the client
- Provide day to day team direction and delivery oversight
- Escalate risks and maintain accountability for service delivery
- Workplace and End User Support
- Support PCs, laptops, mobile devices, peripherals, and workplace equipment
- Assist with video conferencing systems, monitors, printers, phones, and projectors
- Install set up and maintain devices and standard software (Windows, Microsoft 365, iOS)
- Troubleshoot basic hardware software and connectivity issues
- Provide friendly customer focused support to end users Support walk up IT desks or kiosks when required
- Smart Hands and Infrastructure Support Provide smart hands support for servers network devices and site equipment under remote guidance
- Assist with cabling patching and basic rack activities
- Support simple PDU connections following instructions
- Help with basic router and switch installations
- Assist with datacenter related tasks and backup activities Asset and Service Management
- Update asset and CMDB records
- Handle tickets and requests in ITSM systems
- Support inventory management and spare parts handling Perform device decommissioning and disk wipe tasks
Engineer will operate on a hub and spoke model providing onsite support to nearby sites within Houston, TX 5 days a week.
Basic Qualifications:
- A minimum of 6 years of experience in an IT support role
- A minimum of 1 year of experience serving as the primary operational liaison with the client
- A minimum of 1 year of experience providing day to day team direction and delivery oversight
- High School Diploma or GED
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 11/13/2026.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Role Location Hourly Salary Range
California $55 to $65
Colorado $55 to $65
Connecticut $55 to $65
District of Columbia $55 to $65
Illinois $55 to $65
Maine $55 to $65
Maryland $55 to $65
Massachusetts $55 to $65
Minnesota $55 to $65
New York $55 to $65
New Jersey $55 to $65
Ohio $55 to $65
Virginia $55 to $65
Washington $55 to $65
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
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