Collective Investment Services Operations Analyst 1 - Officer (Hybrid)
Citi · Kuala Lumpur, Malaysia · 1d ago
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.
We’re currently looking for a high caliber professional to join our team as Officer, Asset Servicing Analyst 1 - C09 - Hybrid (Internal Job Title: Asset Servicing Analyst 1 - C09) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
· (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
· We have a variety of programs that help employees balance their work and life.
In this role, you’re expected to:
Responsible for the accurate and timely processing of investment-fund orders, ensuring client instructions are validated, placed with the relevant Transfer Agent or Fund Manager within applicable dealing cut-offs, and monitored through to successful execution.
- Manage the end-to-end processing of fund orders including subscriptions, redemptions, switches and other supported transaction types.
- Review incoming client instructions for completeness, validity and operational eligibility before order placement.
- Ensure orders are placed with Transfer Agents and Fund Management Companies before applicable fund dealing cut-offs.
- Monitor cash and funding requirements for cleared-fund transactions and identify potential funding issues before order submission.
- Monitor trading queues, operational mailboxes and system-generated exceptions throughout the business day.
- Liaise directly with Transfer Agents, Fund Managers and Vendors regarding order placement, status and execution.
- Monitor outstanding, rejected, delayed or failed orders and perform timely investigation and escalation.
- Follow up on trade confirmations, contract notes and other execution-related documentation.
- Provide timely updates to Client Service and other internal stakeholders regarding outstanding or exception trades.
- Investigate discrepancies relating to order details, trade dates, settlement instructions, fund cut-offs, pricing or execution status.
- Understand fund prospectus requirements and ensure operational processing is aligned with applicable dealing rules.
- Manage manual or non-standard trades where straight-through processing is unavailable, subject to appropriate controls and approvals.
- Support trade cancellations, amendments, corrections and reprocessing where required.
- Escalate time-sensitive issues that may affect the client’s expected trade date or settlement outcome.
- Maintain accurate operational records and ensure compliance with relevant procedures, controls and regulatory requirements.
- Identify recurring trade-processing issues and recommend process improvements or automation opportunities.
- Participate in operational migrations, new-client onboarding, product enhancements and UAT.
- Challenge inefficient or non-standard processes and ensure appropriate risk assessment and controls are implemented.
As a successful candidate, you’d ideally have the following skills and exposure:
- Experience in mutual-fund trading, fund distribution, transfer agency, custody or securities operations.
- Good understanding of fund subscriptions, redemptions, switches and dealing cut-offs.
- Knowledge of cleared-fund and settlement concepts.
- Understanding of Transfer Agent operating models and fund-order workflows.
- Ability to manage time-critical transactions and operational exceptions.
- Strong investigation and problem-solving capability.
- Strong stakeholder-management and communication skills.
- High attention to accuracy and operational risk.
- Experience with automated fund-order platforms or STP environments would be advantageous.
- Bachelor's/University degree or equivalent experience
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Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
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Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Asset Servicing------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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