Reliability Architect for Lending Cloud Platform

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Job Description

The Reliability Architect in Lending Business  Unit reports into Lending Head of Reliability and leads the end-to-end Site Reliability Engineering (SRE) strategy to ensure high availability, scalability, and performance of Lending systems.. The leader collaborates closely with development, product, and operations teams to embed reliability principles, automate operational tasks, and continuously improve system resilience. This senior leader oversees a global team of SRE and DevOps engineers.

Key Responsibilities

SRE Strategy & Leadership

• Define and execute the Lending BU SRE strategy aligned with engineering, product, and business objectives.
• Establish a unified reliability and automation framework across all architectures, deployment models, and operational environments.
• Foster a culture of operational excellence, proactive incident management, and continuous improvement.
• Ensure the reliability strategy supports Lending systems’ latency, uptime, and security requirements, aligning with company-wide standards.

Operational Excellence & Reliability

• Partner with engineering teams to embed reliability into design, code, and deployment processes.
• Set and enforce standards for system monitoring, incident response, and disaster recovery.
• Lead efforts to implement automated incident detection, alerting, and resolution workflows.
• Oversee operational metrics, incident analysis, and capacity planning to continuously enhance system resilience.

Metrics & Continuous Improvement

• Define, track, and report key reliability KPIs such as uptime, MTTR, latency, incident frequency, and automation coverage.
• Drive data-driven root cause analysis and iterative improvements to reduce outages and improve deployment success rates.
• Foster a culture of continuous learning from incidents and failures to improve resilience.

Cross-Functional Collaboration

• Work closely with Product, Development, DevOps, Security, and Support teams to align reliability initiatives with product roadmaps.
• Influence senior stakeholders to prioritize reliability and automation initiatives across the organization.
• Ensure compliance with enterprise policies and upgrade reliability standards.
• Align with Finastra Central function as well as SRE of the other BUs

Leadership & Team Development

• Lead, mentor, and develop a global team of a few SREs
• Build a high-performance, collaborative, and innovative operational team.
• Promote transparency, knowledge sharing, and a proactive reliability mindset.

Expected Outcomes

• Enhanced system availability, resilience, and scalability of Lending systems.
• Reduced incident rates, faster recovery times, and improved operational stability.
• Increased automation, resulting in lower manual operational effort and faster deployments.
• Support for continuous delivery and operational excellence in a 24/7 environment.
• Improved customer experience through highly reliable Lending services.

Qualifications

• Extensive experience leading Site Reliability Engineering and DevOps teams in complex, high-availability environments.
• Deep expertise in deploying, managing, and scaling monolithic and SaaS applications.
• Strong knowledge of cloud platforms, container orchestration (Kubernetes), automation tools, and monitoring frameworks.
• Proven ability to lead global teams and influence cross-functional stakeholders.
• Experience in Lending , fintech, or financial services is preferred.
• Excellent problem-solving, leadership, and communication skills.
• Leverage AI-driven insights and trusted data to enhance productivity, optimise workflows, and enable faster, higher-quality business decisions while applying sound human judgement and adapting to evolving capabilities.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.