Vice President- Partner Technical Experience Lead
JPMorgan Chase · Wilmington, United States +2 · 11h ago
Build and strengthen technical partnerships that power customer-facing experiences. In this role, you’ll guide integrations from strategy through launch and long-term support. You’ll collaborate across product and engineering teams and communicate clearly with external stakeholders. Your work will help deliver stable, secure, and scalable solutions.
Job summary
As a Vice President- Partner technical Experience Lead in the Co-brand and Partner Product, you will lead partner-facing technical implementation and post-launch support to deliver reliable, secure, and scalable integrations. You collaborate with product, engineering, and business stakeholders to translate requirements into actionable plans, reduce friction during onboarding, and improve the ongoing partner technical experience. You also support change management and help ensure solutions align to governance, risk, and compliance expectations.
Job responsibilities
- Serve as the primary technical point of contact for external partners across strategy alignment, onboarding, integration delivery, and ongoing support
- Translate partner business needs into clear technical requirements, implementation approaches, and decision points
- Partner with product and engineering teams to align on capabilities, solution design, and delivery milestones
- Design and support integrations using existing and new capabilities, including APIs and platform services
- Lead partner “tech-to-tech” working sessions to review roadmaps, implementation status, and technical issues
- Document integration requirements, technical specifications, best practices, and operational runbooks for ongoing support
- Identify opportunities to improve technical processes through automation, standardization, and integration patterns
- Provide clear, audience-appropriate communication of technical concepts, risks, and trade-offs to partner stakeholders
- Advocate for partner needs internally by sharing structured feedback, patterns, and recurring pain points
- Support technical change management by assessing impacts, coordinating communications, and reducing implementation risk
- Help ensure solutions meet security, performance, and compliance requirements throughout implementation and post-launch operations
Required qualifications, capabilities and skills
- 5years+ experience serving as a technical liaison for external partners in an integration, onboarding, or implementation role
- 5 years+ experience supporting API- and platform-based integrations across design, build, testing, and release
- 5years+ experience translating business requirements into technical requirements and delivery plans
- 5years+ experience leading technical discussions with external stakeholders and internal cross-functional teams
- 5years+ experience documenting technical requirements and implementation artifacts (e.g., specifications, runbooks, support workflows)
- Knowledge of change management concepts for technology implementations and production support
- Ability to communicate technical concepts clearly to technical and non-technical audiences
- Ability to identify and escalate delivery risks, dependencies, and operational issues in a timely manner
Preferred qualifications, capabilities and skills
- 7years+ experience supporting post-launch integration maintenance, incident triage, and issue resolution with external partners
- 7years+ experience with authentication and authorization concepts commonly used in API integrations
- 7years+ experience improving technical processes through automation, standardization, or reusable integration patterns
- 7years+ experience collaborating with governance, risk, and compliance stakeholders on technology delivery
- 7years+ experience operating in a matrixed environment with multiple product and engineering teams
- Familiarity with performance and reliability considerations for partner-facing integrations
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.