Asst Mgr - Processing - Equities Middle Office Control Client Service

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Asst. Mgr Processing - Equities Client Service.

The role holder will be part of the Equities franchise under Market Securities Services Operations (MSSO) umbrella.  The business covers products in the Cash Equity space. The scope of the Cash EQ Middle Office team in Manila comprises middle office operations and includes client services manager role.

The role holder will support HBAP Cash Equity businesses. Role holder must establish good relationship with internal counterparties and clients in order to resolve and manage issues related to the businesses promptly

Middle Office Client Services (MOCS) Assistant Manager will be responsible for performing complex and client-focused operational tasks in support of the daily trade executions in the Equities business. The AM should have an extensive understanding of the trade life cycle, be able to work independently, and be able to make sound decisions with the information on hand, if faced with daily issues.

Principal responsibilities

• Responsible for daily trade processing of allocations and confirmations on assigned clients
• Address trade exceptions by liaising with various operations teams (i.e. front office, static, settlements, reconciliations) to respond to issues in a timely and accurately manner based on SLAs.
• Work with internal parties closely to solve operational issues including break resolution.
• Timely Escalation of critical issues to Stakeholders
• Focus on ensuring the individual is fully cross trained on the various functions needed to fulfil the role.  Support the collaborative working across all the various Equity departments onshore/ offshore.
• Manage queues ensuring trades feed promptly into the settlement system
• Ensure timely collation and distribution of internal reports in conjunction with desk controls such as the Cancel/Amend, late booked, and long dated reports
• Ensure any transaction reporting rejections are resolved in a timely manner
• Ensure all daily checklist tasks are completed in a timely and accurate manner
• Demonstrate a high standard of client service from the team to internal and external stakeholders.

Requirements

• Accomplished understanding of Equities franchise and the associated risks
• Highly numerate
• Ability to problem solve, articulate requirements and implement change
• Strong interpersonal skills
• Strong written and verbal communication skills
• Ability to work accurately in a pressurised environment
• Quick learner, analytical and has keen attention to detail

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Electronic Data Processing (Philippines) Private LTD***