Production Support L2/l3 / Consultant Specialist
HSBC · Pune, India · 3mo ago
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant specialist.
In this role you will:
- Provide 24/7 on-call production support for cloud-native AI platform services, including model inference service, data pipeline, AI middleware and backend system troubleshooting
- Monitor production environment health metrics, system logs, error alerts and performance anomalies; rapidly diagnose, triage and resolve production incidents and outages.
- Handle critical service issues during UK and US working hours, conduct root cause analysis (RCA), prepare incident reports, and implement permanent fixes to avoid recurrence.
- Take the DevOPS lead to ensure reliability, performance, and compliance through monitoring, load/performance testing, optimisation, and incident response to maintain low latency, high throughput, and stable operations (including onsite/offsite production support).
- Manage CI/CD pipeline configuration, optimization and daily operation for AI platform projects, ensure efficient and reliable automated build, test and deployment.
- Optimize deployment workflow to reduce release failure rate and improve delivery efficiency for cross-border teams.
- Establish and iterate standardized engineering operation specifications, production operation manuals, and on-call response SOPs for the AI platform.
- Promote engineering best practices including log standardization, alert optimization, monitoring coverage enhancement, and fault tolerance improvement.
To be successful in this role you should meet the following requirements
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering or related technical field.
- 5+ years of professional working experience in Production Support, DevOps or cloud platform operation; AI platform operation experience is a strong plus.
- Based in overseas and able to accept flexible working hours to cover UK/US timezone support and on-call shifts.
- Proficient in Linux system operation, troubleshooting, shell scripting and server maintenance.Experience with cloud platform operation (public cloud preferred) and AI system operation & maintenance is highly preferred.
- Solid experience with CI/CD tools (Jenkins/GitLab CI/Azure DevOps) and Git version control management.
- Familiar with Kubernetes container orchestration, Docker, microservice operation and maintenance.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India.