Cash Management and Investment Operations Manager

The Cash Management and Investment Operations Manager leads Manulife Entities’ (MP/MCBL/MFP) day-to-day cash management and investment operations, including liquidity planning, transaction settlement, accounting, reconciliation, reporting, and controls.

Position Responsibilities:

• Cash Management and Liquidity
  • Monitor daily cash positions and maintain reliable short- and medium-term cash forecasts.
  • Coordinate funding, cash allocation, liquidity requirements, and cash optimization with local and Regional Treasury teams.
  • Oversee disbursement activities for vendors, policyholder’s benefit payments and other AP processes (employees, regulators, others)
  • Escalate material cash movements, forecast variances, liquidity issues, and funding gaps.
• Investment Operations
  • Coordinate investment instructions, funding, trade processing, settlement, and documentation with MIMTC, fund managers, custodians, trustees, and banks.
  • Supports onboarding of new Funds (General and VUL), including participation in User Acceptance Testing (UAT)
  • Track pending transactions and resolve settlement or account-related issues promptly.
• Investment Accounting and Reporting
  • Ensure accurate and timely investment accounting, reconciliations, period-end schedules, and management or regulatory reporting.
  • Investigate and resolve differences across bank, custodian, investment, and general ledger records.
• Controls and Stakeholder Management
  • Maintain compliance with policies, delegated authorities, accounting standards, regulatory requirements, and internal controls.
  • Serve as Manulife entities’ (MP/MCBL/MFP) primary operational bridge with MIMTC and provide clear updates to management and key stakeholders.
  • Support audits and drive process, control, and Finance Elevate improvements.

Required Qualifications:

• Bachelor's degree in Accountancy, Finance, Economics, or a related field; CPA preferred. CFA, treasury, or investment operations certification is an advantage.

• At least five years of relevant experience in cash management, treasury, investment operations, investment accounting, custody, or financial reporting. Insurance or financial services experience is preferred.

• Good knowledge of cash forecasting, liquidity, investment trade lifecycle, investment accounting, reconciliations, IFRS/PFRS, and internal controls.

• Strong analytical, communication, coordination, problem-solving, and stakeholder-management skills, with a high level of integrity and attention to detail.

• Proficient in Excel and financial systems; able to manage competing deadlines and urgent liquidity or settlement matters.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid