Advanced Services Engineer 2

Key Responsibilities
Technical Leadership:
-Applies basic understanding of product features, tools, and configurations to provide guidance to customers.
-Begins to specialize in a set of Oracle technologies, products, and best practices, staying updated with industry trends and advancements.
-Completes assigned tasks to support optimizations or efficiency efforts (e.g., automation, streamlined processes, elimination of redundant effort) under leadership.
Service Delivery:
-Provides proactive and reactive remote or onsite technical assistance in close cooperation with Support and Product Development teams, under some supervision.
-Independently assists customers with routine software updates, upgrades, configuration, and incident remediation, seeking assistance when needed.
-Begins to analyze new issues encountered by customers by learning to perform thorough technical root cause investigations.
-Provides post-project lessons learned from technology implementation or project.
Global Customer Engagement & Education:
-Supports customer relationships by addressing technical needs and assisting in solution delivery to meet operational goals, with some guidance.
-Begins to educate customers on product features, upgrades, and patches, and promotes best practices for technology stability, maintainability, upgradeability, and performance, with some guidance.
-Attends customer meetings and begins to provide technical input, as needed.
Technical Design & Documentation:
-Generates and maintains customer deliverables and documentation to help customers implement solutions, with some supervision.
-Performs problem analysis and investigation, providing documented technical solutions ready for customers to implement, test and maintain, with some guidance.
-Begins to participate in solution design reviews with senior engineers.
-Applies some understanding of design trends and existing tools to begin supporting solution quality and maintain relevance.
Influence & Collaboration:
-Participates in internal team collaboration to support the alignment of technical deliverables with broader project goals, with minimal guidance.
-Gains exposure to customer's technology roadmap through team discussions.
Innovation & Business Development:
-Collects customer input and shares observations with peers or managers to support alignment with existing services.
-Begins to leverage customer insights to identify new service offerings and engagement methods.
-Begins to identify sales opportunities for additional services of by aligning Oracle capabilities with evolving customer requirements.
-Learns about sales opportunities for customized client solutions.
-Learns to deliver presentations and assists in consulting with clients on solutions with guidance.
-Applies foundational technical knowledge to support value proposition discussions with customers under guidance.

Core Responsibilities
Collaboration & Partnership:
-Collaborates within and across teams to better understand expectations and achieve shared objectives. Leverages a foundational understanding of business, stakeholder, and/or customer needs to provide effective support with limited guidance. Actively listens and asks questions to enhance collaboration.
Continuous Improvement:
-Identifies and recommends ideas to increase efficiency and effectiveness of processes, protocols, and workflows with some guidance.
Planning & Execution:
-Tracks timelines and budgets with minimal supervision, ensuring work is completed in a timely manner and is in alignment with project requirements. Prioritizes and adjusts work as resources or timelines change, with some guidance.
Problem Solving:
-Identifies and addresses issues, escalating problems to senior staff as needed in accordance with standard procedures. Compiles and reviews information from multiple sources to troubleshoot standard and non-standard errors.
Continuous Learning:
-Seeks opportunities to gain knowledge and learn new skills aligned with industry trends and best practices. Utilizes feedback and training to improve skills.