LAC Acceptance growth center of excellence – Product Manager
Visa · Miami, United States · 1d ago
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Visa will accept applications for this role until at least 10-09-2026Job Description
Overview:
We are seeking a high-impact Product Principal to support the execution and scaling of the Acceptance Growth Center of Excellence (AG COE) across Latin America and the Caribbean (LAC). This role will operate at the center of one of Visa's most strategic initiatives, driving expansion across two key growth vectors:
- Merchant growth and graduation (long-tail / SMB segment)
- Expansion into new payment flows, including bill payments and recurring transactions
This person will work closely with the AG COE Product Director to translate strategy into execution, leading pilots, coordinating cross-functional efforts, and scaling solutions across markets. This is a highly dynamic role requiring both hands-on execution and strong strategic thinking, with a focus on rapid experimentation, ecosystem orchestration, and driving measurable impact. The ideal candidate is proactive, analytical, and highly collaborative-able to break down complex problems, build structured approaches, and mobilize teams across functions, organizations, and geographies.
Key Responsibilities:
Execution of AG COE Strategy and Roadmap:
- Drive the day-to-day execution of the AG COE roadmap across LAC, ensuring alignment across: Acceptance solutions, Merchant growth and graduation initiatives, Value-added services (credit, insights, operational tools), Bill payment expansion.
- Translate strategic priorities into clear execution plans, timelines, and deliverables. Track progress and ensure accountability across multiple stakeholders and functions.
Pilot Development and Experimentation:
- Lead the design and execution of MVP pilots across priority markets. Apply a structured test-and-learn approach, including: Hypothesis definition, Experiment design, KPI tracking (conversion, adoption, monetization, retention).
- Coordinate with partners (issuers, acquirers, fintechs) to launch pilots quickly. Leverage data and AI tools to accelerate insights, decision-making, and iteration cycles.
- Continuously refine initiatives based on performance and feedback.
SMB Growth and Graduation Execution:
- Support implementation and optimization of the merchant graduation model (nano → micro → small).
- Identify and remove friction across the merchant journey: Onboarding, Activation, Conversion to higher tiers.
- Drive adoption of value-added services (VAS) to increase merchant engagement and monetization.
- Ensure alignment between product capabilities, pricing, and merchant value proposition.
Bill Payments Expansion:
- Support execution of Visa’s strategy to expand into bill payments ecosystems.
- Identify and onboard key partners: Billers, Aggregators and platforms. Coordinate pilot implementations of: Card-on-file, Autopay, Presentment integrations.
- Work with markets to expand successful use cases across countries and verticals.
Ecosystem Coordination and Partner Integration:
- Coordinate onboarding and integration of: 3rd party acquirers and VAS providers (lending, fraud, accounting, etc.).
- Support development of playbooks and integration models for partners. Facilitate collaboration across internal (Product, Sales, Data, Pricing) and external stakeholders.
- Help ensure that all players (issuers, acquirers, partners) operate cohesively within the platform.
Insights, Analytics, and Performance Management:
- Monitor and analyze key performance metrics across pilots and scaled initiatives: Merchant onboarding and activation, Transaction volume and usage, VAS adoption, Customer satisfaction (NPS).
- Support the development and activation of the insights layer (VCTS, analytics models).
- Translate data into actionable recommendations for: Product improvements, GTM adjustments, Partnership strategies.
Cross-Functional Execution and Influence:
- Work closely with Global product and engineering teams, Regional Sales and Market teams, Pricing, Legal, Data, and CMS. Act as a bridge between strategy and execution, ensuring ideas translate into real deployments.
- Build alignment and influence decisions across stakeholders without direct authority.
- Support leadership communication by preparing structured updates, insights, and recommendations.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
Preferred Qualifications:
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- 5–7 years of experience in product management, fintech, payments, or related industries
- Proven ability to execute complex initiatives across multiple stakeholders and markets
- Strong analytical mindset with experience in:
- Experimentation
- Data analysis
- Performance optimization
- Experience working in cross-functional and matrixed environments
- Ability to operate independently, prioritize effectively, and manage multiple initiatives simultaneously
- Strong communication and collaboration skills, with ability to influence without direct authority
- Experience with APIs, platforms, or technical integrations is a strong plus
- Deep interest in: Payments and fintech ecosystems, SMB needs and behavior in emerging markets
- Languages: Fluent English and Spanish required; Portuguese is a plus.
Information for US Applicants
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.