Lead Software Engineer, Account Management-ThousandEyes(Hybrid)
Cisco · San Francisco, United States +2 · 1d ago
This role requires a hybrid schedule of two in-office days per week at either the San Francisco or San Jose office, however, at least one in-office day every two weeks must be spent at the San Jose office for sprint planning.
Meet the Team
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
The Account Management team builds the foundational services that manage customer identities, access, entitlements, and contracts across Cisco ThousandEyes. Our work supports secure, reliable customer and internal experiences while providing a platform that other engineering teams can build on. We are a collaborative, technically ambitious team that values ownership, pragmatic delivery, and proactive improvements to architecture, reliability, and developer productivity.
Your Impact
As a Lead Software Engineer, you will set the technical direction for the Account Management Platform and guide architecture across secure, scalable microservices, high-throughput APIs, and customer-facing web applications. Identify gaps in architecture and operations, then initiate and lead improvements that strengthen reliability, security, scalability, cost efficiency, and developer productivity. Lead high-impact initiatives such as web application migrations, API and workflow modernization, and asynchronous service decoupling. Partner with engineering, product, security, customer success, and other stakeholders to align priorities, communicate complex decisions, and deliver results across organizational boundaries. Mentor software engineers and raise engineering standards so the team can deliver dependable platform capabilities and sustain long-term technical progress.
Minimum Qualifications
- Bachelors + 8 years of software engineering experience, or Masters + 6 years of software engineering experience, or PhD + 3 years of software engineering experience
- Experience designing, deploying, and maintaining solutions using Java, Kotlin, or Scala.
- Experience designing and operating distributed systems that integrate with identity and access management solutions, including microservices and APIs.
- Experience leading cross-functional technical initiatives, software and system architecture design, and mentorship of software engineers.
- Experience delivering production software in an Agile/Scrum framework.
Preferred Qualifications
- Experience with IAM concepts, including authentication, authorization, single sign-on, role-based access control, and identity lifecycle management.
- Experience with IAM protocols and standards: OAuth 2.0, OpenID Connect (OIDC), SAML, and SCIM.
- Experience defining technical roadmaps involving cloud-native architectures, observability, automated testing, continuous delivery, and production operations.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
The starting salary range posted for this position is $186,900.00 to $267,700.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The applicable full salary ranges for this position, by specific state, are listed below:
New York City Metro Area:
$186,900.00 - $307,800.00Non-Metro New York state & Washington state:
$166,300.00 - $274,100.00* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.