AVP, Digital Innovation and Transformation
HSBC · Taguig, Philippines · 2d ago
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of AVP, Digital Innovation and Transformation.
Role Purpose
- Innovation and Transformation Delivery - Lead and deliver innovation, digital simplification and transformation initiatives for International Wealth and Premier Banking to simplify processes, improve customer outcomes, colleague productivity, operational resilience and commercial impact.
- Adoption & Enablement – Accelerate delivery by scaling adoption of approved HSBC platforms and capabilities (existing and emerging - e.g., for digital workflow, data/Business Intelligence, automation and AI/GenAI) across products and use cases to drive simplification and transformation; identify, prioritise and progress high-impact use cases to embed these capabilities into BAU with measurable benefits.
- Solution Building - Build simple solutions for simplification and transformation initiatives using available HSBC tools
- Group, Regional and Market Alignment - Champion Group, Regional and Market simplification initiatives and ensure local execution aligns to strategic direction, governance and target operating models.
- Digital Innovation & Transformation Culture - Promote a sustainable digital innovation & transformation culture across IWPB through practical experimentation, knowledge sharing and adoption support.
- Data Management & Governance - Ensure innovation is built on trusted data: clear definitions, ownership, quality, lineage, access controls and documentation.
- Risk, Controls & Policy Compliance - Ensure all activity complies with company policies and standards on information security, data privacy, model risk and operational risk.
Experience, Skills and Qualifications
- Minimum 2-5 years experience delivering transformation, automation, analytics, digital or technology-enabled change (financial services experience a plus).
- Strong technical skills with track record in building technical applications or solutions from scratch leveraging Generative AI or programs such as Python, VBA macros.
- Strong Knowledge in Banking processes and systems.
- Demonstrated track record of taking initiatives from concept to production/BAU adoption with measurable outcomes.
- Strong understanding of how customer, product and channel data is used to drive IWPB outcomes (acquisition, engagement/deepening, retention, servicing, risk and controls).
- Experience mapping out Customer Journeys, Project Management and delivery of Transformation and Innovative Solutions
- Experience working with cross-functional stakeholders (Business, Ops, IT, Data, Risk/Controls) and navigating governance.
- Experience delivering change in a regulated environment and applying relevant regulatory/control requirements an advantage
- Must be at least a Bachelor’s Degree holder
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines