Digital Small Business Originations Product Owner

Location:

4224 Ridge Lea Road, Amherst New York

Job Summary
The Digital Small Business Originations Product Owner is responsible for delivering secure, compliant, and client-centered digital experiences that simplify how small businesses apply for and obtain financial products and services. This role translates business strategy, client needs, data insights, and regulatory requirements into a prioritized product backlog, clear user stories, and measurable outcomes. The Product Owner partners closely with product management, technology, design, operations, risk, compliance, fraud, marketing, and other stakeholders to guide execution from discovery through implementation. The role supports ongoing optimization of the end-to-end origination journey by reducing friction, improving conversion and fulfillment, strengthening controls, and ensuring solutions align with the financial institution’s strategic objectives and client commitments.

Essential Functions

• Manage multiple products and/or projects; may direct efforts of a squad or cross functional team
• Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank’s mobile and online capabilities. Manage
• Initiate and lead projects to implement enhancements and innovation while collaborating closely with marketing, technology, product partners, vendors, and internal partners to ensure effective deployment of budget in order to maximize our digital investment.
• Demonstrated results from use of insights; thought leader in area of expertise that can apply analytical methods and tools; recommends strategy based on insights.
• Understand key drivers of financial results and can articulate opportunities for improvement
• Develop strong business/ financial knowledge and understand clients’ needs, demonstrate a strong understanding of technology to collaborate with our technology partners to build or integrate scalable and extensible capabilities
• Execute initiatives and co-manage or assist on individual backlog items related to complex efforts
• Translate business goals into digital product concepts and tactical user stories.
• Work closely with stakeholders to advise them on how to develop and sustain a business advantage in their space via Key Bank ’s digital channels.
• Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation and a team focus to drive success.
• Make sound data-driven judgments drawing from both analytical data sources and qualitative data sources.
• Use problem-solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer pain points.
• Develop close working relationships with other departments in the company as well as external contacts.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree in business, marketing, information systems management or equivalent (preferred)

• OR equivalent experience (required)

Work Experience

• 3+ years in digital business and/or product development (required)

Skills

• Strong analytical mindset, data driven decisioning and insights
• Thought leader and familiar with industry competitive analysis
• Combination of business depth and technical savvy
• Experience working in a collaborative, Agile, and data-driven environment
• Digital native with a strong understanding of the digital landscape, technologies, disrupters, and best practices
• Experience creating innovative digital products and services that drive business results
• Working knowledge and appreciation for user-centered design and digital user experience
• Passionate about leveraging user-generated data and third-party data to create intelligent. software driven customer experiences
• Have a passion to think critically and identify new ways to create positive client centric experiences
• Possess a strong mix of quantitative, qualitative and problem-solving skills
• Ability to think strategically coupled with the ability to drive to execution
• Experience with storytelling + curating presentations
• Ability to build relationships and influence broadly

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Work Location Category

• Hybrid (3+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 12/01/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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