Instructional Designer (Casualty Claims) - Allstate Claims University

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Learning & Development Consultant II contributes to learning & development strategy, programs, processes, accountabilities, and/or policies to deliver customer-centered products in an efficient and cost-effective manner that align to business unit and enterprise strategies.

Allstate is seeking Casualty Learning & Development Consultants to support the design and delivery of our Casualty Injury College, a progressive program building adjuster capability. In this role, you will design and deliver learning that strengthens claim judgment, evaluation accuracy, negotiation strategy, and customer communication. You will create practice-based, real-world learning experiences that drive improvements in quality, cycle time, and customer satisfaction. If you have casualty claims expertise, enjoy developing others, and can balance both design and facilitation, we encourage you to apply.

Key Responsibilities

• Coaches and supports learners and designers as they work through learning exercises
• Maintains catalog of offerings and recommends content to meet business unit and enterprise needs
• Coordinates the initial set-up of classes and learning initiatives
• Measures learning effectiveness and shares recommendations to help improve learner understanding and provides support for learners as needed
• Designs and delivers learning offerings that are developed and aligned to business and enterprise strategy as part of an agile team
• Ensures talent management practices are supported consistently within learning offerings
• Builds and maintains relationships with business partners, clients and cross-functional teams
• Drives adoption of skills-based culture to empower and develop meaningful business-relevant skills through design and delivery of learning
• Participates in audit and quality reviews of learning systems

Supervisory Responsibilities

• This job does not have supervisory duties.

Functional Skills

• Training & Facilitation: Delivers engaging, interactive ILT (Instructor Lead Training) and virtual sessions focused on skill application

• Instructional Design: Develops blended learning solutions (ILT, VILT(Virtual Lead Training), simulations, job aids, assessments) aligned to business needs

• Casualty Claims Expertise with a strong knowledge of:

• Evaluation accuracy and exposure recognition
• Medical literacy and causation
• Demand handling and negotiation strategy
• Litigation fundamentals, discovery, and settlement strategy
• Desk and pending management

• Scenario-Based Learning: Designs and facilitates end-to-end claim simulations and applied learning experiences

• Coaching & Feedback: Provides actionable coaching to drive behavior change and skill adoption

• Operational Effectiveness: Builds capability in prioritization, workflow execution, and claim management

• Communication Skills: Models and teaches empathy, professionalism, and clear customer communication

• Measurement & Continuous Improvement: Uses data and feedback to evaluate and improve learning outcomes

#LI-KR1

Skills

Blended Learning Solutions, Coaching, Communication, Continual Improvement Process, Continuous Improvement, Design, Facilitation, Instructional Design, Instructor-Led Training (ILT), Job Aids, Learning and Development (L&D), Learning Design, Learning Effectiveness, Learning Materials Development, Learning Outcomes, Learning Systems, Project Coordination, Strategic Leadership, Training, Training Facilitation, Training Instruction, Training Programs, Virtual Instructor-Led Training (VILT)

Compensation

Base compensation offered for these roles are:

L&D Consultant I: $53,500- $86,400
L&D Consultant II: $56,000 - $93,250
L&D Sr Consultant I: $62,100 - $105,300
L&D Sr Consultant II: $65,600 - $111,550

Annually and is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview.  If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.