TechOps-D and A-Monitoring Engineer-Staff-GDSN02

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Service line - Position Title:TechOps_D&A_DNA Monitoring Engineer_Staff 

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are seeking a DNA Monitoring Engineer to support monitoring, operational stability, and observability of Azure-based Data & Analytics (DnA) applications and data platforms. This role focuses on ensuring smooth execution of batch jobs through proactive monitoring, dashboarding, and timely incident handling. As a mid-level resource, you will work closely with senior engineers to enhance monitoring capabilities, support 24x7 operations, and ensure high data availability by following established observability and alerting practices.

You will be responsible for executing tasks with increasing autonomy, applying sound judgment within defined parameters, and contributing to team outcomes. You are expected to demonstrate initiative, resolve routine issues independently, and support junior colleagues.

You will anticipate and identify risks within engagements and share any issues with senior members of the team.

In line with EY commitment to quality, you’ll confirm that work is of high quality and is reviewed by the next-level reviewer.

Your Key Responsibilities

• Perform L1 monitoring and support for batch data pipelines and DnA applications on Azure, ensuring timely detection and resolution of issues
• Execute standard recovery actions (job reruns, service restarts) based on approved runbooks
• Participate in daily operational calls / stand-ups and provide status updates
• Track recurring issues and highlight them to senior team members for permanent fixes
• Support post-deployment monitoring to ensure stability after releases
• Coordinate with upstream/downstream teams to track and resolve data delays or failures
• Handle incident triage, perform initial diagnosis, provide timely updates, and escalate critical issues as per defined SLAs
• Support 24x7 monitoring operations by working in shifts and ensuring proper coverage and handovers
• Follow defined processes, governance guidelines, and ensure proper usage of tools and access controls
• Continuously learn monitoring tools, troubleshooting techniques, and support best practices

Skills and attributes for success

• Basic to good understanding of monitoring Azure-based DnA platforms (ADF, Data Lake, Databricks, Informatica CDI) with a focus on batch and application operations
• Hands-on experience in working with monitoring dashboards and observability tools
• Understanding of 24x7 support environments and ability to work in shift-based models
• Good troubleshooting and analytical skills for initial diagnosis of issues and identifying recurring patterns
• Basic understanding of batch processing workflows, job dependencies, and scheduling concepts
• Ability to handle alerts, prioritize incidents, and follow escalation processes in a timely manner
• Familiarity with monitoring tools, alerting systems, and basic log analysis
• Good communication skills to coordinate with team members and stakeholders
• Willingness to learn new tools, technologies, and support processes in a fast-paced environment

To qualify for the role, you must have

• Bachelor’s degree in computer science, Data Analytics, or a related field, or equivalent practical experience
• 2-4 years of experience in data operations, production support, or monitoring of DnA/data platforms
• Hands-on or working experience with Azure Data Factory, Azure Data Lake, Databricks, or similar data platforms
• Basic experience in monitoring and supporting batch workflows and data pipelines
• Familiarity with monitoring tools, logging, and basic observability practices
• Understanding of incident management, alert handling, and escalation processes
• Exposure to working in 24x7 support models or willingness to work in shift-based environments
• Basic understanding of batch job scheduling, dependencies, and production support processes
• Basic scripting knowledge (Python/PySpark or similar) is a plus
• Good communication skills for coordination with team members and stakeholders
• Ability to work in a team-oriented and fast-paced environment
• Willingness to learn and grow in monitoring and support functions

Technologies and Tools

Must have

• Hands-on or working experience in monitoring and supporting Azure services such as Azure Data Factory, Data Lake, Synapse, and Databricks batch workflows.
• Experience in using monitoring and dashboarding tools like Azure Monitor, Log Analytics, Power BI, Grafana, or similar
• Basic understanding of observability concepts, alerting mechanisms, and log analysis
• Good troubleshooting skills for identifying and analyzing issues in data pipelines with support from senior team members
• Good SQL knowledge for data validation and issue analysis
• Experience or exposure to incident management, L1 triage, and coordination with L2/L3 teams
• Understanding of working in a 24x7 support environment and handling alerts/tickets as per SLAs

Good to have

• Experience supporting data integrations from ERP, CRM, POS systems, Insurance Policy Admin Systems (PAS), Claims, Underwriting, or third-party APIs.
• Basic exposure to supporting data integrations from systems like ERP, CRM, POS, or APIs
• Awareness of monitoring concepts, alerting, or automation basics (AIOps exposure is a plus)
• Basic understanding of DevOps / CI-CD concepts
• Exposure to working in data or analytics environments
• Relevant certifications such as:
  • Microsoft Certified: Azure Data Engineer Associate
  • Azure Monitor / Observability related certifications
  • Databricks Certified Data Engineer

What we look for

• Strong sense of ownership and responsibility in handling monitoring tasks and ensuring timely issue resolution
• Proactive mindset to identify issues early and follow defined monitoring and alerting practices
• Willingness to learn and grow in monitoring, troubleshooting, and support operations
• Good team player who can collaborate with cross-functional teams in a support environment
• Ability to follow processes, runbooks, and SOPs with attention to detail
• Basic problem-solving skills with an interest in improving monitoring and operational efficiency
• Good communication skills for clear updates and coordination during incidents
• Ability to work effectively in a 24x7 shift-based support environment

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today. 

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists, a job offer awaits.

“We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
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