Payroll Technology Support Staff - EY Global Delivery Services

Description – Global Payroll Technology Suppoty:

This team is based in Bangalore, Buenos Aires and Manila, supporting the Global clients and sub-service line and within the Tax vertical in EY. This is a centralized team of tool experts and coordinators who strive to provide consistent & quality service through extensive growth focus. This team also works very closely with global program leads in the areas of Tax Enablement, EY KeySpace and on workflow tools. 

Global Payroll Technology Support Objectives:

• Expand capability, transformation and growth. 

• Centralized team supporting and building regional skills in; 

• Global technology transformations 

• Methodology Implementation 

• Service delivery quality and efficiency 

• Global Tax Platfrom implementation 

• EY Data collect program implementation and functional support 

• Project management office for Tax IT Enablement 

• EY Interact and implementation and support 

• Database management platform and workflow. 

• Payroll operate technology support 

• Enhancing service delivery quality. 

• Increasing offshore capability and penetration. 

• Flexibility and cost efficiency. 

• Facilitating tools & technology platform implementations. 

• Providing global project/program management support. 

Job purpose:

• Working on entity and user onboarding requests on EY Payroll portal for external clients. 

• Working on various functional support requests on the payroll tool. 

• Work on the admin module of the payroll tools for client specific customizations as and when needed. 

• Work with the IT teams in testing and deployment of new releases of the payroll tool. 

• Closely coordinate with the development and vendor teams on tool specific issues. 

• Managing relationships with countries and regional contacts and also with geographically diverse service centers. 

• Building good knowledge of internal business processes and to offer guidance to drive efficiencies, 

• Coordinate projects and monitor delivery of multiple tasks against deadlines. 

• Meet delivery deadlines and clearly communicate expectations. 

Technical skills requirements:

• 2-4 years of total work experience preferably in to IT production support on IT tools and applications. 

• Prior experience of working on payroll applications and payroll technology enablement. 

• Good exposure to tool and technology platform implementations. 

• MS Office suite (moderate to expert level) – word, excel, power point. 

• Able to provide functional support in good time in order to respond to critical usage requests from the business 

• Experience in working in a multi-cultural and team environment. 

Personal Skills/Experiences:

• Have excellent communication skills - both written and oral. 

• Demonstrate capability to filter the key business requirements and to have sufficient creativity to build simple solutions in which the most important requirements are delivered to time and cost. 

• Demonstrate strong organizational skills, structured thinking abilities and be able to see a project through to the end. 

• Able to demonstrate ‘business acumen’ and to be able to identify and challenge inefficiencies 

• Demonstrate strong interpersonal and analytical skills. 

• Demonstrate an eye for detail. 

• Be flexible and willing to adjust responsibilities to align with developing business needs. 

• Demonstrate capability to work in a multi-cultural environment and in complex environments where objectives may not always be aligned. 

• Flexibility to work in shifts if and when required.