Intern, Product Support

Company Description

About Grab & Our Workplace

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. We are a team of passionate individuals who are committed to solving the region's toughest challenges, and we do it with a 'get-it-done' spirit and a desire to outserve our communities.

Job Description

Get to Know the Team

The GrabMart & GrabMall team is the fastest-growing "Quick Commerce" arm of Grab. We are changing how people shop for groceries, essentials, and more by bringing their favorite local stores online. Our team is a mix of strategic thinkers and relentless executors. We're high-energy, collaborative, and we thrive on seeing a local shop grow their business through our platform. If you want to see how a tech giant scales a new vertical from the ground up, this is the place to be.

Get to Know the Role

As a GrabMart & GrabMall Intern, you will support the testing, rollout, and improvement of GrabMart & GrabMall products and features. You will work closely with the Senior Product Specialist and cross-functional stakeholders to conduct User Acceptance Testing (UAT), document product issues, coordinate feedback, and track follow-up actions. This is a hands-on opportunity to learn how digital products are tested, launched, and improved in a fast-paced technology and delivery business.

Day-to-Day Activities:

• User Acceptance Testing: Support UAT for new GrabMart & GrabMall products, features, and system enhancements by preparing test scenarios, executing test cases, recording results, and identifying issues that could block sellers' growth or degrade the customer experience.
• Stakeholder Coordination: Coordinate with Regional Product, Operations, Commercial, and other country stakeholders to collect feedback, clarify requirements, and follow up on testing activities.
• Product Rollout Support: Assist with rollout preparation, including maintaining rollout trackers, readiness checklists, communication materials, FAQs, and post-launch follow-up.
• Product Communication: Support the preparation and sharing of product updates, testing instructions, rollout timelines, and key changes with relevant teams.
• Performance and Feedback Monitoring: Help monitor basic product performance, operational feedback, and user or merchant issues to identify areas for improvement.
• Project Support: Support the Senior Product Specialist in experiments, market research, user interviews, product documentation, and other product improvement initiatives.
• Reporting and Documentation: Prepare clear progress updates and maintain accurate records of testing results, open issues, decisions, and action items.

Qualifications

The Must Haves

• Currently pursuing a Bachelor's degree in Business, Engineering, Information Technology, Product Management, or a related field.
• Strong interest in digital products, e-commerce, technology, and delivery platforms.
• Good attention to detail, especially when testing product flows and documenting issues.
• Strong communication and coordination skills.
• Able to organise tasks, track follow-ups, and meet deadlines.
• Proactive, curious, and willing to learn in a fast-paced environment.
• Able to communicate effectively in English and Khmer.
• Comfortable working with different teams and stakeholders.

Additional Information

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.