Service Delivery Manager - R&C - Financial Crime & Risk Management 4D

Service Delivery Manager - R&C - Financial Crime & Risk Management

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

We are inviting applications for the role of Service Delivery Manager - R&C - Financial Crime & Risk Management

The duties include:

• Partnering with the Client banks operations and compliance team to conduct KYC & AML policies in line with the Country’s Jurisdiction.
• Maintaining a strong working knowledge of all AML/KYC regulations and ensuring these are married with internal policies, of the client.
• Being the AML/KYC Subject matter expert and having previous understanding of transactional analysis.
• The role will ensure all due diligence procedures, processes and controls are applied through the lifecycle of client remediation in accordance with local regulations, policies, and procedures.
• The postholder must be confident in face-to-face meetings with clients and communicate in a professional and assured manner.
• Must be able to manage stakeholder requirements, both internal and external.

Qualifications

Bachelors - Economics, Bachelors - Finance, Bachelors - Statistics, Masters - Business Administration, Masters - Risk Management

Certifications

Certified in Risk and Information Systems Control (CRISC) - ISACA – Information Systems Audit and Control AssociationISACA – Information Systems Audit and Control Association

Required Skills

AML Investigations, Banking Capital Markets, Fraud Disputes, Fraud Risk Management, Know Your Customer (KYC), Media Monitoring, Screenings, Transaction Monitoring

Language

English (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Fixed Term (Fixed Term)

Job End Date

2027-06-01

Master Skill List -

R&C - Financial Crime & Risk Management

Remote Type -

Hybrid

Work Shift -

Standard (Poland)

Compensation Range-

Initial Pay Starting From 18400 PLN

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. 

Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.

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