Infrastructure and Platform Enablement, Lead

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:  

The Infrastructure and Platform Enablement, Lead—reporting to the Leader, Infrastructure and Platform Management. Acting as a Super Delegate, you will translate Product and service demand into coordinated infrastructure requirements, plans and commitments. You will work across Compute, Cloud, Containers, Network, Database, Storage, Security, Observability and Service Operations to identify dependencies, validate readiness and bring together an executable infrastructure response.
 
This is not a conventional project-management role. It requires meaningful infrastructure and platform knowledge, strong programme-delivery discipline and the ability to understand the financial and operational implications of technology decisions.
 
The role is accountable for engagement, coordination, governance and outcome visibility. Engineering Capability Teams remain accountable for technical design, engineering standards, specialist estimates, implementation and operational ownership.

What You Will Do:  

• Act as the primary Infrastructure & Platform Engineering contact for assigned Product teams, services and strategic initiatives.
• Translate Product requirements and business outcomes into structured infrastructure and platform demand.
• Lead demand intake, discovery, prioritisation, planning and commitment coordination.
• Assess technical dependencies across Compute, Cloud, Containers, Network, Database, Storage, Backup, Security, Observability and Service Operations.
• Coordinate cross-domain feasibility assessments, estimates, capacity requirements and delivery commitments.
• Challenge incomplete assumptions, unclear dependencies and unrealistic delivery plans using sound technical judgement.
• Maintain an integrated view of milestones, dependencies, risks, issues, decisions, costs and commitments.
• Coordinate operational readiness, resilience, security, compliance and service-transition requirements.
• Identify emerging delivery or financial risks and drive timely resolution or escalation.
• Work with Platform Enablement to transition approved requirements into standard, secure and automated consumption paths.
• Coordinate commitments and service outcomes across Engineering Capability Teams and Technology Service Providers.
• Communicate complex infrastructure matters as clear options, risks and recommendations for Product and Technology stakeholders.

Technical Knowledge

• The successful candidate will demonstrate strong technical breadth across enterprise infrastructure and platform environments, including:
• Compute and operating platforms: VMware-based virtualisation, Windows Server, RHEL, Ubuntu, enterprise storage, hyperconverged infrastructure, capacity, patching, lifecycle management, high availability, backup and disaster recovery.
• Containers and platform services: Kubernetes-based platforms, container images and registries, orchestration, secrets, persistent storage, ingress and egress, service connectivity, self-service infrastructure and reusable platform patterns.
• AWS and Microsoft Azure: Hybrid-cloud architecture, cloud compute, storage, networking, identity, security, monitoring, workload placement, migration readiness, resilience, scalability, capacity and cost management.
• Enterprise networking: Routing, switching, TCP/IP, VLANs, subnets, segmentation, firewalls, access controls, NAT, routers, load balancers, DNS, DHCP, IP address management, VPNs, private connectivity and hybrid-cloud networking.
• Network readiness: Ability to interpret network and connectivity diagrams and identify dependencies affecting availability, capacity, latency, security and performance.
• Infrastructure automation: Terraform, Infrastructure as Code, Ansible, configuration management and automated provisioning and compliance.
• DevSecOps: GitHub Actions, CI/CD workflows, SonarQube, automated quality controls and security scanning.
• Observability: Dynatrace, metrics, logs, traces, dashboards, alerting, service-health monitoring and operational readiness.
• Scripting and workflow automation: Practical knowledge of Python, PowerShell or Bash.

Program and Delivery

• Integrate cross-domain plans, milestones, commitments and dependencies.
• Manage risks, issues, assumptions, decisions and escalations.
• Coordinate internal teams and external service providers.
• Translate technical complexity into clear business impacts and recommendations.
• Drive accountability and progress through influence.

Financial and Commercial

• Understand budgets, forecasts, actuals, accruals and variances.
• Analyse infrastructure consumption, pricing, licensing and managed-service costs.
• Support business cases, cost allocation and invoice validation.
• Quantify financial exposure and recommend practical mitigations.
• Balance cost with delivery, resilience, security and operational risk.

Applied AI and Automation

• Use AI responsibly for technical analysis, planning, documentation and reporting.
• Automate recurring intake, governance and evidence-collection activities.
• Understand AIOps applications across observability, incidents and capacity forecasting.
• Apply data-protection, human-oversight and output-validation controls.
• Prioritise opportunities that deliver measurable operational value.

What You Bring: 

• 8+ years of experience in enterprise infrastructure, cloud, platform engineering, infrastructure architecture, technical service delivery or technical programme delivery.
• A post-secondary degree or diploma in Computer Science, Engineering, Information Technology or a related discipline, or equivalent practical experience.
• Prior hands-on experience in infrastructure, cloud, networking, DevOps or platform engineering.
• Strong technical breadth across virtual compute, containers, AWS, Azure, networking, automation and observability.
• Practical experience with several of the following:
• VMware, Nutanix
• Windows Server and Linux
• Kubernetes or comparable container platforms
• AWS and Microsoft Azure
• Enterprise firewalls, switches, routers and load balancers
• Terraform and Ansible
• GitHub Actions and SonarQube
• Dynatrace
• Python, PowerShell or Bash
• Experience reviewing technical proposals, identifying gaps and constructively challenging assumptions.
• Strong programme and project-management skills, including integrated planning, dependency management, RAID management and governance.
• Ability to interpret budgets, forecasts, consumption data and financial variances.
• Experience working across Product, Engineering, Architecture, Security, Risk, Finance, Operations and external providers.
• Ability to communicate technical risks, trade-offs and recommendations clearly.
• Practical understanding of generative AI, responsible AI and automation.
• Experience operating in a regulated, security-conscious and highly available environment.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.   

Nice to Have

• Experience in payments, financial services or critical infrastructure.
• Experience supporting infrastructure modernisation or cloud-migration programmes.
• AWS, Azure, Kubernetes, Terraform, networking or DevOps certification.
• PMP, PRINCE2, Agile or comparable programme-delivery certification.
• FinOps, ITIL or observability certification.
• Experience coordinating managed service providers and consumption-based technology services.
• Experience with internal developer platforms or Golden Path adoption.
• Experience applying AI or AIOps within infrastructure engineering or operations.

What We’re Offering: 

The hiring range for this position is $115,000-$125,000 , and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes: 

• Generous vacation and wellness days to help you recharge 
• Comprehensive employer-paid benefits coverage for peace of mind 
• Market-leading employer-funded RRSP program to invest in your future 
• Flexible hybrid work model for better work-life balance 
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family 
• Pregnancy and parental leave top-up to support growing families 
• Charitable donation matching with United Way to amplify your impact 

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.