Chase Auto Product Manager, Vice President

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Chase Auto Product team operates as an agile construct within the Consumer Bank, sitting at the intersection of the product, technology and experience (PTX). You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Chase Auto, you will innovate new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide business value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Chase Auto Product team is seeking a Product Manager who will dive head-first into creating innovative solutions focused on supporting Auto stakeholders.  This role will own the identification and delivery of features and experiences to drive our efforts to expand and modernize customer, OEMs and dealer experiences. If you have proven experience launching successful products in dynamic, consumer-facing companies, passion for improving people’s lives, the ability to craft and deliver creative solutions to challenging (but exciting) customer problems, then we are looking for you!

Job responsibilities

• Drive value for our customers by guiding successful product discovery utilizing the right techniques and make informed decisions based on data.
• Lead successfully multiple simultaneous complex strategic product initiatives and own the end-to-end product lifecycle from the customer research, discovery, delivery to product launch and monitoring post launch performance of the product for continuous improvements.
• Provide visibility opportunities across product and business eco system senior leaders throughout Auto
• Identify opportunities for product improvement and differentiation, efficiency and standardization, scalability, and drive process improvements.
• Leverage systems thinking to articulate end-to-end solution to stakeholders
• Find synergies across various stakeholders, partners and vendors within the solution eco system
• Conduct walk-through and training sessions to update stakeholders and user groups, third party vendors and all stakeholders in product eco system
• Support and govern adherence to Chase policy, procedures and compliance framework 
  

Required qualifications, capabilities, and skills

• Energetic self-starter with ability to drive delivery of the strategic vision with demonstrated effectiveness leading and problem solving across a multi-disciplinary team
• Strong stakeholder management skills, must be organized and able to execute in a strong matrix organization; plan and break down into achievable deliverables
• Excellent communication capabilities, clearly and succinctly message with appropriate level of detail to various stakeholders such as cross-functional teams, senior leadership, and vendors
• Demonstrated experience in leading customer facing product initiatives, including development of the product strategy, roadmaps and initiatives
• Proven track record of influencing and effectively resolving issues and conflicts to ensure timely delivery
• Understanding of customer experience analytics, agile methodologies (toolset such as JIRA, Confluence etc.) and product operating models
• Proven experience working in a highly matrix organizations with ability to collaborate effectively across a broad set of areas

Preferred qualifications, capabilities, and skills

• Demonstrated experience in a product manager role
• Strong understanding of business processes, systems, and modern technology stack
• Knowledge of AI application in product construct and proven ability to automate stories, acceptance testing to support efficiencies
• Bachelor’s or master’s degree