Operations Engineering

Role purpose

Seeking a highly skilled professional with in-depth knowledge of the IBM Content Management Ondemand (CMOD), OpenText Exstream platform and Customer Content Services (CCS) application, responsible for providing expert guidance on document management capabilities such as compose, archival, retrieval, search, transformation supporting Important Business Service and critical customer journeys.

This role requires the candidate to be able to involve in product roadmap, system design, strategy align to business & Future State Architecture (FSA), engaged in business requirement discussions, work with local business stakeholders, regional & global IT teams, key enabler supporting global digital and paperless strategy and Support global document retention strategy according to Group / Country records retention Framework and present technical solutions to stakeholders. Additionally, they should be able to present technical solutions to stakeholders, explaining complex concepts in clear, understandable terms.

Main activities

• Design and define document management solutions using IBM Content Manager OnDemand (CMOD), OpenText Ex stream and the Customer Content Services (CCS) application, covering document composition, transformation, archiving, viewing, retrieval and search.
• Analyze business requirements and translate them into technical solutions, participating in sessions with users, business teams, architecture, technology and other global or regional teams.
• Manage the document retention strategy, ensuring that solutions comply with the Group and country records retention framework, including the use and maintenance of the CMOD retention framework.
• Contribute to the technology evolution and platform roadmaps, including design, modernization, version upgrades, impact assessments and improvement planning for CMOD and OpenText Ex stream.
• Implement and optimize DevOps and automation practices using tools such as Jenkins and Ansible, integrating development, testing, deployment and continuous delivery processes within Agile environments.
• Investigate and resolve production incidents, conducting root-cause analysis and troubleshooting across mainframe, iSeries, distributed, Linux / Red Hat Enterprise Linux (RHEL) and document integration environments.
• Present and document technical solutions to stakeholders, explaining complex concepts clearly and coordinating with internal teams, external suppliers and global teams to ensure the delivery and operation of the solutions.

Requirements

• Proven solid experience with IBM CMOD platform including advanced knowledge of data retention framework, product upgrade.
• Proven experience with OpenText Ex stream platform including advanced knowledge of document templates management and product upgrade
• Firm understanding of document management end-to-end to be able to help design and help with process engineering.
• Strong project management skills.
• Experience working in an agile environment using the latest DevOps tools.
• Experience working with 3rd party vendors.
• Strong expertise in Mainframe, iSeries & Distributed platforms.
• Proficiency in Java/J2EE, Oracle/Dynamo DB/PostgresSQL, and scripting languages.
• Experience with IBM CMOD Document Retention Framework.
• Strong API development skills.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.