Hospitality Manager/Auditorium Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties & responsibilities:

Strategic Space Ownership & Management

• Own and oversee all aspects of the auditorium and executive floor operations, ensuring world-class standards
• Develop and implement operational strategies to optimize space utilization and service delivery
• Lead continuous improvement initiatives to enhance guest experience and operational efficiency
• Establish and maintain premium service standards across all touchpoints
• Monitor KPIs and performance metrics; provide regular reports to Conference Executive
• Drive innovation in service offerings and operational processes

Team Leadership & Development

• Directly manage and mentor the Senior Concierge and Concierge team
• Conduct regular performance reviews and provide constructive feedback
• Create training programs to enhance team capabilities and service excellence
• Foster a culture of accountability, professionalism, and guest-centric service
• Manage team scheduling, leave planning, and resource allocation
• Lead by example, demonstrating exceptional service standards and professionalism

Client & Stakeholder Management

• Serve as the primary point of escalation for complex client needs and VIP requirements
• Build and maintain strong relationships with C-suite executives and key stakeholders
• Conduct strategic client meetings to understand evolving needs and expectations
• Manage high-profile events and engagements with diplomatic finesse
• Proactively identify opportunities to exceed client expectations
• Handle sensitive situations with discretion and sound judgment

Event & Venue Operations

• Oversee end-to-end planning and execution of all auditorium events and functions
• Ensure seamless coordination between internal teams, vendors, and service providers
• Approve event setups, catering arrangements, and technical requirements
• Conduct quality assurance checks before, during, and after events
• Manage crisis situations and implement contingency plans when necessary
• Ensure compliance with health, safety, and security protocols

Facility Excellence

• Ensure the auditorium and supporting spaces maintain immaculate presentation standards
• Coordinate preventive maintenance and address facility issues promptly
• Manage inventory of equipment, furnishings, and event supplies
• Implement sustainability initiatives and environmentally responsible practices
• Oversee technology systems including AV equipment, booking platforms, and communication tools

Qualifications:

• 7+ years' experience in Hospitality, Events Management, or related professional area (experience in luxury hotels, airlines, or corporate concierge services strongly preferred)
• Proven track record managing C-suite and VVIP clientele in premium environments
• Demonstrated experience leading and developing high-performing teams
• Experience managing high-profile corporate events and executive spaces
• Exceptional leadership presence and ability to inspire teams
• Outstanding communication and interpersonal skills across all organizational levels
• Strategic thinking with strong problem-solving abilities
• Ability to manage multiple priorities and meet demanding deadlines
• Diplomatic approach to handling sensitive situations
• Impeccable grooming and professional presentation at all times
• Calm under pressure with strong decision-making capabilities
• Proactive, solution-oriented mindset with meticulous attention to detail

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view ourCandidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to ourContact Us page > I want to work for JLL.