M365 AI Platform Architect

Job ID: 5931

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.

We are looking for a M365 AI Platform Architect to join our team Content Management in End User Engineering & Operations service domain. In this role, you will proactively drive the vision, target architecture and technical roadmap for AI and agentic AI. While the primary focus is on Microsoft 365 AI capabilities, the role should also understand how other enterprise AI platforms, such as Gemini, Claude or similar GenAI solutions, may influence Nordea’s broader AI architecture landscape, integration patterns, governance guardrails and technology decisions. You will align architecture decisions with business and IT strategy, define standards and guardrails, evaluate emerging AI technologies and help stakeholders understand trade-offs so that AI enablement is secure, scalable, compliant and strategically aligned.

Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About our team

Content Management in End User Engineering & Operations provides modern digital workplace services across Nordea. We are responsible for governance, compliance processes, platform enablement and operations related to Microsoft 365 services and supporting platforms. Our technology stack is broad and includes Microsoft 365 Copilot, agentic AI governance capabilities, integrations and custom applications for digital workplace. We add value by enabling Executives, Business, IT, Traders and Branches with dependable end-user services required for their daily work.

Our team is international, with colleagues based in Denmark, Finland and Poland. Your future manager is located in Warsaw.

Main responsibilities in this role:

• Proactively drive the vision, target architecture and technical roadmap for AI and agentic AI platform enablement across Microsoft 365 and related cloud platforms in alignment with business and IT strategy.
• Define technical guardrails for AI capabilities like M365 Copilot, Copilot Agents, Co-work
• Design and architect agentic AI solutions and frameworks, including SharePoint Agents, Declarative Agents, Copilot Studio, custom/pro-code agents and Agent 365-enabled scenarios.
• Define tenant-level platform controls, admin settings, enablement policies and technical review criteria.
• Work with other team on environment strategy, DLP policies, Entra identities and  AI governance.
• Translate risk, security, privacy and compliance requirements into practical platform architecture and design controls.
• Maintain architecture documentation, reference patterns, technical decision records and platform readiness requirements for new Microsoft 365 AI capabilities.
• Proactively develop, guide and govern architectural standards, principles, reference patterns and best practices to reduce complexity, manage risk, improve agility and enable business capabilities.
• Analyze stakeholder requirements and maintain an overview of the current Microsoft 365 application, integration, identity and infrastructure landscape, including gaps that must be addressed through architecture roadmaps.
• Build consensus and commitment among architects, platform teams, governance functions and business stakeholders on architectural trade-offs, target picture and implementation priorities.
• Guide and advise stakeholders on architectural issues and implementation choices to ensure solutions are technically sound, supportable and aligned with Nordea standards.
• Evaluate emerging AI technologies, frameworks and tools to support strategic technology decisions and future platform direction.

Who you are

This is the right role for you if you are a strong AI and Microsoft 365 architect who can combine platform ownership, cloud architecture, security thinking, strategic architecture discipline and product mindset. You enjoy defining scalable guardrails, making technical decisions transparent and helping business and maker teams understand what is possible, allowed and supportable. You can communicate complex concepts in clear and understandable ways, drive consensus across stakeholders and contribute to architecture evolution that reduces complexity, cost and risk while improving agility and business capabilities.

Your background and skills include: 

• Strong AI, Microsoft 365 and enterprise architecture experience across enterprise-scale environments.
• Good understanding of Microsoft Copilot, Copilot Studio, Power Platform, SharePoint, Teams, Microsoft Graph, Entra ID and Microsoft 365 admin capabilities.
• Good understanding of cloud platforms such as Microsoft Azure, AWS or Google Cloud Platform.
• Awareness of broader enterprise AI platforms such as Gemini, Claude or similar GenAI solutions, including how they may affect enterprise AI architecture, integration, security, governance and platform strategy.
• Experience designing and architecting agentic AI solutions, frameworks, reference architectures and enterprise integration patterns.
• Experience with Microsoft Azure AI Foundry, Azure OpenAI, the Microsoft Copilot ecosystem or Azure Machine Learning.
• Have experience with Microsoft Entra Suite, Microsoft Purview, Defender, Power Platform governance or Graph connectors.
• Understand Agent 365, Entra Agent ID, agent registry.
• Have experience with secure connectors, APIs or knowledge integration
• Experience designing secure platform services, enterprise integrations or governance-driven technology enablement models.
• Understanding of identity, permissions, Conditional Access, DLP, audit, compliance and operational control patterns.
• Ability to create architecture documents, decision frameworks, diagrams, technical roadmaps and implementation guardrails.
• Very good communication skills in English, with the ability to explain complex technical topics to technical and non-technical stakeholders.
• Ability to drive strategic architecture discussions, facilitate decision-making and build consensus among senior stakeholders, architects and delivery teams.
• Experience developing and governing architecture principles, standards, best practices, roadmaps and target-state documentation across one or more architecture domains.

It would be ideal if you also: 

• Have experience operating platform services in a regulated enterprise environment.
• Hold relevant certifications in AI, cloud architecture or enterprise architecture.
• Have experience with Jira, Confluence, ServiceNow

This role is open in Łódź, Warsaw, Helsinki. We work in a hybrid model, combining office collaboration with flexible remote work.

What we offer

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

​Submit your application no later than 15/10/2026. Please note that we will proceed with potential candidates already during the application period.

The recruitment process consists of the following steps:

• Preliminary CV selection
• Phone conversation with the recruiter
• Online interview with the hiring leader
• Background check

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Studies show that members of underrepresented communities don’t apply for jobs unless they tick all the qualification boxes. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think.

Only for candidates in Finland: A security clearance will be performed for the person selected for this position.

Only for candidates in Poland: Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.