Senior consultant TA

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department:

The Transfer Agency department provides a third-party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, finance and investor services. It’s a fast-paced environment offering all partners excellent opportunities to grow their careers.   

The Transfer Agency Oversight Officer will work closely with the Transfer Agency Oversight Manager and will independently support the execution of the Transfer Agency oversight framework, including the oversight plan, governance forums, control reviews, service-provider monitoring and follow-up of remediation actions.

The role requires the successful candidate to work independently, with limited guidance from line management, in supporting the oversight and control of:

·       All delegated Transfer Agency activities; and

·       In-house Transfer Agency activities, ensuring that they are performed in accordance with applicable regulations, internal policies and procedures.

The key responsibilities of the role include

Perform oversight of TA activities delegated to multiple outsourcing service providers;

• Ensure processes are completed in line with existing operational procedures, internal policies and Luxembourg regulations;
• Coordinate and participate in monthly oversight governance meetings, including the preparation and maintenance of accurate meeting minutes and action logs
• Review monthly MI/KPIs produced by outsourcing service providers to track operational performance;
• Evaluate KPIs for effective oversight on quality and timeliness to agreed SLAs;
• Perform random sample testing of the key controls;
• “Assess whether appropriate controls are adequately designed, implemented and operating effectively.
• Remain informed of regulatory developments affecting Transfer Agency activities and communicate relevant requirements to outsourcing service providers and internal stakeholders.
• Contribute to and represent Transfer Agency during on-site and remote due-diligence reviews of outsourcing service providers.
• Oversee the timely completion, testing and documentation of applicable Business Continuity and Transfer of Work requirements.
• Initiate the annual review and execution of the Service Level Descriptions;
• Coordinate and perform annual ongoing due diligence reviews and prepare the corresponding oversight reports.
• Collaborate with the Outsourcing Manager on matters affecting Transfer Agency outsourcing arrangements.
• Fulfil additional, relevant tasks appropriate to the role and business requirements;
• Collaborate with Operations management on any issues and challenges;
• Identify and promptly escalate material issues, control deficiencies and service concerns to the Transfer Agency Oversight Manager.
• Prepare clear and timely reporting of oversight findings, risks, remediation actions and emerging themes for the Transfer Agency Oversight Manager and senior management.

Skills/ Qualifications:

The successful candidate will benefit from having:

• Relevant professional experience in Transfer Agency, fund administration, oversight, operational risk or a comparable financial-services control function.
• Experience in oversight and operational controls;
• Fluency in English (written and spoken) is essential;
• Excellent communication skills, ability to communicate effectively at all levels;
• Ability to work in a multi-cultural environment with diverse teams;
• Structured independent way of working and high degree of resilience;
• Team player who can gain the support and commitment of internal TA partners, support functions and outsourcing service providers;
• Ability to work on own initiative and with minimal direction;
• Strong analytical skills with attention to detail and focus on quality;
• Strong organisational and prioritisation skills, with the ability to manage multiple responsibilities and deadlines.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Luxembourg Office

In 2024, the Northern Trust Luxembourg office celebrated their 20th anniversary, an important chapter in their history. Having opened in 2004 to support one client, they have since grown their client base substantially and increased their headcount significantly, which now stands at over 400.

From modern fully equipped meeting rooms to a vast canteen with a view over a vegetable garden, maintained by our team all year round, and a rooftop where beehives have been installed, this space is truly a source of pride for our team. Learn more.