Service Engineer II - CTJ - Poly

Microsoft’s Datacenter Integration Services (DCIS) is the engine that powers our cloud services. As a DCIS Service Engineer, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Office 365, OneDrive, and the Microsoft Azure platform.

Our infrastructure is comprised of a large global portfolio of more than 100 Datacenters and several million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our Datacenter design and operations, we continue to grow and evolve as we meet ever-changing business demands that hold Microsoft as a world-class cloud provider.

Be at the forefront of the action part of our Datacenter Integration Services (DCIS) team. The Datacenter Integration Services (DCIS) team supports Microsoft’s global Datacenter operations, deployments, and maintenance of the physical Cloud services infrastructure. Our team is responsible for designing, building, and supporting services, tools, and processes to enable day-to-day deployment and break/fix activities partnering with the larger Microsoft Cloud Operations & Innovation and Cloud Hardware Engineering organizations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

- Support production Datacenter IT process escalations emphasizing rapid mitigation of incidents and solving trending problems.

- Own deep-dive problem analysis for root causes, as well as defining and driving the identified repair actions and solutions with peer and partner teams.

- Contribute to the creation of new tools and automation, that integrate data from various systems, to improve analytics and reduce the need for repeated manual mitigations.

- Develop standard procedures for Datacenter operations that enable authoring of Knowledge Base Articles, Technical Service Guides, and Service Manuals.

- Provide insight and report on the highest impact issues in Engineering forums and ensure delivery of efficient customer solutions.

- Collaborate, communicate, present, and negotiate effectively across groups of various levels and disciplines including leaders, engineers, suppliers, partners, technicians, customers, etc.

Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience. 

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role.These requirements include, but are not limited to the following specialized security screenings:

• The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required pre-offer and post-hire for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination. 
• Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred Qualifications:
- Master's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.

- Experience working in AI & machine learning computing environments and technologies including CPUs, FPGAs, ASICS, memory, RDMA, high-speed interconnects like InfiniBand, deep learning & data mining common frameworks and techniques, and multiple types of distributed computing systems.

- Proficiency with one or more general purpose programming languages and/or scripting languages – C++, C#, Java, PowerShell, Python, JavaScript.

- Experience using NVIDIA GPU software tools, (NVIDIA SMI, NVIDIA Field Diagnostics, NVIDIA Data Center GPU Manager) to perform GPU Debug referencing Xid and SXid errors.

- Familiarity with datacenter critical environment concepts (examples: electrical distribution and mechanical cooling systems).

- Knowledge of engineering methodologies such as agile development and sprint planning.

Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.