D365 Sales and Service Business Architect

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

MCAPS-Core AI Business Solutions (ABS) is at the forefront of Microsoft's AI transformation, helping organizations become AI-powered businesses. We bring together Microsoft's AI platform, customer expertise, and end-to-end execution capabilities to accelerate adoption, drive transformation, and deliver measurable business outcomes. From Copilot and AI agents to AI-powered business processes, we work at the intersection of innovation and impact, helping customers reimagine how work gets done and realize value faster. By combining deep technical expertise, customer insight, and a relentless focus on outcomes, our team is shaping the future of work for millions of people around the world. We are united by a shared mission: turning the promise of AI into real value for customers, partners, and Microsoft.

We are seeking a AI Business Solutions Strategy-CX Business Architect to help shape the growth and transformation of Microsoft's AI Business Process business. This role operates at the intersection of strategy, go-to-market execution, sales transformation, and product innovation to accelerate adoption of Copilot, AI agents, Dynamics 365, and Power Platform solutions. This role is focused on the CX category, Agentic CRM, Sales/Service and agents.  The ideal candidate combines strategic thinking, analytical rigor, and cross-functional leadership to solve complex business challenges, influence executive stakeholders, and deliver measurable business outcomes at scale.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Strategic Planning & Business Growth
•    Develop and drive strategic initiatives that accelerate growth across Agentic CRM.
•    Identify business opportunities through market analysis, customer insights, competitive intelligence, and performance trends.
•    Build business cases, growth strategies, and executive recommendations that influence investment and prioritization decisions.
Sales Strategy & Commercial Transformation
•    Design and improve sales motions, operating models, solution plays, and execution frameworks that drive revenue growth and customer success.
•    Partner with sales leaders to improve pipeline health, execution consistency, and business performance.
•    Drive initiatives that simplify customer engagement and strengthen AI-led business process transformation.
Cross-Functional Leadership
•    Lead complex, multi-disciplinary motions across Sales, Product, Engineering, Marketing, Finance, and Customer Success.
•    Align stakeholders across organizational boundaries to achieve strategic objectives.
•    Navigate ambiguity, resolve trade-offs, and drive execution against business priorities.
Insights & Operational Excellence
•    Deliver data-driven insights and performance analysis to support executive decision-making.
•    Develop scalable planning, governance, and measurement frameworks that improve business outcomes.
•    Leverage AI, analytics, and operational best practices to drive continuous improvement.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 4+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field OR equivalent experience.
• 3+ years experience in in Near Term Strategy (1-2 years out), Management Consulting, or Finance.

Sales Strategy Enablement IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.