Lead AI Governance Specialist
TIAA / Nuveen · Charlotte, United States +2 · 1d ago
The Lead Data Quality and Governance Analyst manages large projects and processes relating to the assessment, improvement and governance of quality and ongoing fitness-for-purpose of data, ensuring adequate data quality is maintained so that data can effectively support business processes. As a subject matter expert in data quality and governance, this job directs the design and implementation of master data management solutions in order to maintain a common, firm-wide data standard. This job coaches, reviews and delegates work to lower level team members and influences the team to implement new processes and methodologies as needed.
Key Responsibilities and Duties
- Leads the implementation of tools and processes to maintain firm-wide data standards.
- Strengthens the organization's data governance capabilities to ensure that high data quality exists throughout the complete lifecycle of the data and that data controls are implemented to support business objectives.
- Ensures business process, system support and data quality governance for master data through data coordination and integration to ensure efficient processes and consistent data flows to business and stakeholders.
- Oversees the development of reports and dashboards to identify key business metrics, trends and analytical needs, and optimizes dashboard reporting for operations and management to enable data driven decision making.
- Monitors data quality metrics, executes data quality audits and advises on process improvements in relation to master data processes.
- Evaluates master data management metrics and provides recommendations regarding opportunities for strengthening data integrity, quality and availability across the enterprise.
- Reviews and contributes to reports for management to quantify and articulate the business impact of data quality issues.
- Bachelor's Degree Required
- 5+ Years Required; 7+ Years Preferred
- Physical Requirements: Sedentary Work
Career Level
8IC
Required Skills:
1. Governance framework design in regulated industries Minimum 5+ years designing or redesigning multi-stakeholder governance frameworks (e.g., risk tiering models, classification schemes, decision-rights matrices) within a regulated industry (financial services, insurance, healthcare, or similar). Candidate must present one specific example of a framework taken from design through pilot to operational SOP, including the system analysis or system architecture context in which it was applied.
2. Cross-functional stakeholder management Documented experience facilitating structured working sessions with 4 or more distinct control/compliance functions (e.g., any combination of Cyber, Risk, Model Risk Management, Legal, Ethics, Privacy) to align on a shared framework or policy. Candidate must describe at least one instance of conflicting requirements across functions and how resolution was reached.
3. Pilot execution with quantified outcomes Track record of piloting a process or framework change and reporting results against predefined metrics (e.g., cycle time reduction, effort reduction, risk coverage) prior to scaling. Candidate must cite specific before/after metrics from a prior pilot.
4. Working knowledge of AI/ML lifecycle and model risk terminology Able to define and correctly apply core model risk concepts (tiering, materiality thresholds, validation) and describe, at a conceptual level, how an AI/ML system progresses from development to deployment. No coding or model-building experience required.
5. SOP and requirements documentation Demonstrated ability to produce auditable procedural documentation (SOPs, decision-rights charts, escalation paths) and functional requirements documents used by a separate technical team to build or automate a workflow.
Preferred Skills
- Formal certification or direct work experience in Model Risk Management (e.g., SR 11-7 or equivalent regulatory framework exposure).
- Experience writing functional requirements later implemented in a workflow automation or GRC tool. Candidate must name the specific tool or platform used.
- Experience partnering with technical implementation teams to translate SOPs into system logic or workflow automation, without personally architecting the syste.
Anticipated Posting End Date:
2026-10-08Base Pay Range: $121,000/yr - $165,000/yrActual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
Our Culture of Impact
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.
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