Contracting Delivery Associate

Aon Sp. z o.o. Title: Client Services Delivery Associate Do you want to help build a dynamic administration function supporting busy and growing account teams delivering exciting new technology solutions for some of the biggest insurance companies in the world? Do you have the experience to bring new ideas and approaches daily to create an efficient and streamlined capability supporting our ambitious growth plans? If the answers are yes, we would like to talk to you! This role involves the prioritisation, review and management processes for new contracts leading to contract execution and then supporting the ongoing management of the account including software licence renewals. Aon is currently recruiting a Client Services Delivery Associate to join our team, who will support the: Processing of new global sales wins. Management of on-going account support for clients including user requests and responding to queries, ensuring a consistent client experience. Processing software licence and consulting agreement amendments /change notices, following our policy standards and governance. Maintenance of account finances through changes, billing, and renewals. Creation of slides for renewal and contracting metrics and presentations Some paralegal/legal experience in a fast-paced environment would be desirable This is a hybrid role with the flexibility to work both virtually and from our office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation we are united through trust as one inclusive, diverse team and are passionate about helping our colleagues and clients succeed. What the day will look like As a Client Services Delivery Associate, you will support STG’s Account and Sales Management Globally. You will collaborate with various internal teams (including sales, risk, finance, development, project management, technology consulting, marketing and others), as well as our global implementation partners and client leads. As STG Service Delivery Associate your key responsibilities will involve but not limited to; Supporting the business team to ensue client contractual documentation is prepared on a complete, accurate and timely manner in accordance with Aon standards Supporting the business in responding to client feedback and in following our review processes to ensure documents are fully checked and signed off Managing on-going account administration structures, ensuring a consistent client experience Supporting the Client Services Deliver team and the business with on-time billing and follow ups Supporting business processes and liaising with the accounts team on billing and outstanding invoices How this opportunity is different STG is Aon’s new global consulting and technology business focused on, but not limited to, insurance and reinsurance companies and other participants in the insurance industry. The business provides strategy consulting, technology solutions and advisory services to many of the most prestigious companies in Global (Re)insurance. We have privileged access to Aon’s proprietary data, software, and the knowledge of its global network of insurance industry experts to derive unique and compelling insights into the sources of competitive advantage in our industry. This role is an opportunity to be involved in our newly formed group with ambitious growth plans. It is a new role which will draw together activities until now completed by a variety of people and teams. Creating this new team reflects the criticality of the work being completed with the right level of focus to support our growth plans for 2024 and our desire to ensure that processes run smoothly, efficiently and with the highest quality levels. Skills and experience that will lead to success As a Client Services Delivery Associate your skills and qualifications will include: Contracting Updating new and existing matters on the tracker Reviewing contracts prior to execution following our policy standards Handing over to Sales / Account Manager for client negotiation Drafting and issuing documentation, and updating systems accurately and in a timely fashion Liaising with regional legal counsel Raising request for invoice drafting to Finance Team and addressing any questions Supporting the Client Services Delivery Manager and team Account in-flight and Software renewal support Preparation of renewals 2 months in advance Contacting clients in advance of renewals to understand their requirements and promote client retention Review of contract amendments prior to execution following our policy standards Request set up/change in users for various accesses Responding to general queries in the Client Services mailbox from clients (e.g. regarding licences) Attendance at business review meetings for Technology and Consulting Managing on-going account administration structures, ensuring a consistent client experience Continuous improvement: Identifying and implementing process improvements to reduce time and improve efficiency within STG Client Services Delivery How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Dependant on regional requirements, please include specific benefits where applicable and relevant accommodation criteria and enhanced equal opportunities statement. #comercialriskandreinsurancesolution 2545341Aon Sp. z o.o. Title: Client Services Delivery Associate Do you want to help build a dynamic administration function supporting busy and growing account teams delivering exciting new technology solutions for some of the biggest insurance companies in the world? Do you have the experience to bring new ideas and approaches daily to create an efficient and streamlined capability supporting our ambitious growth plans? If the answers are yes, we would like to talk to you! This role involves the prioritisation, review and management processes for new contracts leading to contract execution and then supporting the ongoing management of the account including software licence renewals. Aon is currently recruiting a Client Services Delivery Associate to join our team, who will support the: Processing of new global sales wins. Management of on-going account support for clients including user requests and responding to queries, ensuring a consistent client experience. Processing software licence and consulting agreement amendments /change notices, following our policy standards and governance. Maintenance of account finances through changes, billing, and renewals. Creation of slides for renewal and contracting metrics and presentations Some paralegal/legal experience in a fast-paced environment would be desirable This is a hybrid role with the flexibility to work both virtually and from our office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation we are united through trust as one inclusive, diverse team and are passionate about helping our colleagues and clients succeed. What the day will look like As a Client Services Delivery Associate, you will support STG’s Account and Sales Management Globally. You will collaborate with various internal teams (including sales, risk, finance, development, project management, technology consulting, marketing and others), as well as our global implementation partners and client leads. As STG Service Delivery Associate your key responsibilities will involve but not limited to; Supporting the business team to ensue client contractual documentation is prepared on a complete, accurate and timely manner in accordance with Aon standards Supporting the business in responding to client feedback and in following our review processes to ensure documents are fully checked and signed off Managing on-going account administration structures, ensuring a consistent client experience Supporting the Client Services Deliver team and the business with on-time billing and follow ups Supporting business processes and liaising with the accounts team on billing and outstanding invoices How this opportunity is different STG is Aon’s new global consulting and technology business focused on, but not limited to, insurance and reinsurance companies and other participants in the insurance industry. The business provides strategy consulting, technology solutions and advisory services to many of the most prestigious companies in Global (Re)insurance. We have privileged access to Aon’s proprietary data, software, and the knowledge of its global network of insurance industry experts to derive unique and compelling insights into the sources of competitive advantage in our industry. This role is an opportunity to be involved in our newly formed group with ambitious growth plans. It is a new role which will draw together activities until now completed by a variety of people and teams. Creating this new team reflects the criticality of the work being completed with the right level of focus to support our growth plans for 2024 and our desire to ensure that processes run smoothly, efficiently and with the highest quality levels. Skills and experience that will lead to success As a Client Services Delivery Associate your skills and qualifications will include: Contracting Updating new and existing matters on the tracker Reviewing contracts prior to execution following our policy standards Handing over to Sales / Account Manager for client negotiation Drafting and issuing documentation, and updating systems accurately and in a timely fashion Liaising with regional legal counsel Raising request for invoice drafting to Finance Team and addressing any questions Supporting the Client Services Delivery Manager and team Account in-flight and Software renewal support Preparation of renewals 2 months in advance Contacting clients in advance of renewals to understand their requirements and promote client retention Review of contract amendments prior to execution following our policy standards Request set up/change in users for various accesses Responding to general queries in the Client Services mailbox from clients (e.g. regarding licences) Attendance at business review meetings for Technology and Consulting Managing on-going account administration structures, ensuring a consistent client experience Continuous improvement: Identifying and implementing process improvements to reduce time and improve efficiency within STG Client Services Delivery How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Dependant on regional requirements, please include specific benefits where applicable and relevant accommodation criteria and enhanced equal opportunities statement. #comercialriskandreinsurancesolution