Technical Accounting Process Lead with Dutch (Collection)

Overview Are you a well-organized Dutch and English speaker? Do you have background in finance and would like to develop in a corporate environment? Do you enjoy working with data in Excel files and making sure everything’s correct? If yes, then read on - we are looking for you! You'll become a part of our Commercial Risk department and you'll facilitate finance. Our office is located in Cracow and we are open to a hybrid working model. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Position Summary As a key member of our Cash cycle team located in Krakow, you will be responsible for providing customer service and support to our customer base for their financial inquiries. This includes addressing client’s overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills. In this role you will process a high volume of inbound and outbound calls. What the day will look like Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details Actively facilitate (directly or in partnership) the business process network in one process area, to maintain current contacts and understanding to help drive continuous process and system improvement, while maintaining and promoting process integration identification and understanding of key areas of change impact Able to manage difficult customer issues while working in a fast-paced environment Facilitate collections via phone or email. Keep accurate records and report on collection activity Submit regular reports on the status of unpaid accounts and any repayment progress Resolve customer issues and complaints concerning billing Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts. Consistently handle confidential information, multiple tasks and exercise good judgment and problem-solving skills. Assist in other areas of the Finance department as requested. Skills and experience that will lead to success 2-4 years of collections / AR or in customer service. Strong communication skills, both verbal and written. Fluent in English Fluent in Dutch An ability to think innovatively and creatively, change management skills Team player who can work effectively with all levels of the organization Organizational, negotiation, and problem-solving skills. Understanding of consumer collection policies and practices preferred. Strong knowledge and use of Microsoft Excel, Word and Outlook Strong analytical skills with a focus on technical accounting rules and experience researching accounting issues Ability to work in a fast-paced environment and handle difficult customer issues Flexibility and openness to new challenges and tasks Willingness to improve and automate work How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #financeoperations #LI-AO2 #LI-HYBRID 2545960Overview Are you a well-organized Dutch and English speaker? Do you have background in finance and would like to develop in a corporate environment? Do you enjoy working with data in Excel files and making sure everything’s correct? If yes, then read on - we are looking for you! You'll become a part of our Commercial Risk department and you'll facilitate finance. Our office is located in Cracow and we are open to a hybrid working model. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Position Summary As a key member of our Cash cycle team located in Krakow, you will be responsible for providing customer service and support to our customer base for their financial inquiries. This includes addressing client’s overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills. In this role you will process a high volume of inbound and outbound calls. What the day will look like Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details Actively facilitate (directly or in partnership) the business process network in one process area, to maintain current contacts and understanding to help drive continuous process and system improvement, while maintaining and promoting process integration identification and understanding of key areas of change impact Able to manage difficult customer issues while working in a fast-paced environment Facilitate collections via phone or email. Keep accurate records and report on collection activity Submit regular reports on the status of unpaid accounts and any repayment progress Resolve customer issues and complaints concerning billing Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts. Consistently handle confidential information, multiple tasks and exercise good judgment and problem-solving skills. Assist in other areas of the Finance department as requested. Skills and experience that will lead to success 2-4 years of collections / AR or in customer service. Strong communication skills, both verbal and written. Fluent in English Fluent in Dutch An ability to think innovatively and creatively, change management skills Team player who can work effectively with all levels of the organization Organizational, negotiation, and problem-solving skills. Understanding of consumer collection policies and practices preferred. Strong knowledge and use of Microsoft Excel, Word and Outlook Strong analytical skills with a focus on technical accounting rules and experience researching accounting issues Ability to work in a fast-paced environment and handle difficult customer issues Flexibility and openness to new challenges and tasks Willingness to improve and automate work How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #financeoperations #LI-AO2 #LI-HYBRID