Senior CX Solution Design Lead
Digital Asset · London, United Kingdom · 12h ago
About Digital Asset & the Canton Network
Digital Asset builds the technologies that are reshaping the foundations of financial markets. Our mission is to create the world’s most trusted, privacy-enabled, and interoperable digital infrastructure for global finance.
At the heart of this mission is the Canton Network - the blockchain purpose-built for institutional finance. Uniquely combining privacy, compliance, and scalability, Canton enables real-time, secure settlement across multiple asset classes. Governed by the Canton Foundation with participation from leading financial institutions, it is the proven link between the promise of blockchain and the power of global finance.
Founded in 2014 and headquartered in New York City, with offices in London, Zurich, Budapest, Hong Kong, and Sydney— we are on a mission to transform finance— and that transformation is now playing out rapidly on the Canton Network.
If you’re interested in playing a crucial role at the intersection of traditional and crypto-capital markets and want to help bring the next trillion dollars of finance on-chain, join us.
About the role:
The Senior CX Solution Design Lead is a senior individual contributor responsible for leading the solution design and delivery of complex Digital Asset client engagements. Engagements can range from delivering expert design and implementation advice to hands-on software delivery.
The role combines deep expertise in product management, business analysis, enterprise software delivery, Daml, and the Canton Network with strong client leadership and cross-functional execution.
Operating as a player-architect, the Senior CX Solution Design Lead ensures complex client objectives are translated into practical solution designs, structured implementation plans, actionable requirements, guiding the solution end-to-end to ensure a successful final delivery. The role independently coordinates across clients, partners, Product, Engineering, Sales, and other internal teams to drive successful outcomes while ensuring solutions align with Digital Asset’s architectural and delivery standards.
The role also serves as a functional and solution-design authority within CX, raising the quality of client deliverables, mentoring less-experienced colleagues, and identifying opportunities to improve the way complex client engagements are delivered.
Responsibilities:
Lead Complex Solution Design & Client Delivery
- Leads the solution design and day-to-day execution of complex client engagements involving Daml, the Canton Network, and enterprise software implementations
- Translates client business objectives and requirements into structured solution designs, implementation approaches, delivery plans, and prioritized roadmaps
- Independently leads complex workstreams across multiple teams, managing dependencies, decisions, risks, and competing priorities
- Serves as a senior functional and solution-design authority throughout the engagement lifecycle
- Leads client steering committee meetings and other senior stakeholder forums, providing clear updates on delivery progress, risks, decisions, and recommended actions
- Identifies potential client blockers, resource constraints, and delivery risks early and develops practical mitigation plans
Drive Business Analysis & Functional Design
- Leads and reviews business analysis and functional requirements for complex client solutions
- Develops and elevates high-quality user stories, process flows, UML diagrams, Gherkin scenarios, and other functional design artifacts
- Facilitate complex discovery and design sessions with clients and translate outcomes into clear requirements, decisions, and implementation priorities.
- Analyze business processes and technology environments to identify root causes, dependencies, and opportunities for improved solution design.
- Clearly articulate how proposed technology and business-process designs support the client's business case and desired outcomes.
Apply Daml & Canton Expertise
- Applies deep knowledge of Daml, the Canton Network, distributed ledger technology, and enterprise application architecture to complex client challenges
- Guides solution approaches that align with Digital Asset's architectural principles, product capabilities, and implementation best practices
- Identifies architectural, integration, and implementation risks and work with internal technical teams to develop effective solutions
- Serves as a subject-matter expert on Daml and Canton-related solution design within CX and across relevant internal teams
Lead Cross-Functional Execution
- Coordinates independently across CX, Product, Engineering, Sales, and other functions to ensure effective execution of client solutions
- Manages cross-team dependencies and resolve technical or procedural misalignments without requiring routine escalation to senior leadership
- Maintains strong transparency across internal and external teams, ensuring stakeholders have clear visibility into priorities, decisions, progress, and risks
- Provides guidance to external partners and vendors involved in client solution delivery
- Establishes appropriate delivery practices, documentation standards, communication cadences, and quality checks within assigned engagements and workstreams
Support Sales & Client Expansion
- Partners with Sales on pre-sales opportunities, providing solution-design expertise, client discovery, workshops, and implementation perspectives
- Helps translate prospective client requirements into credible solution approaches, delivery considerations, and implementation roadmaps
- Supports a seamless transition from pre-sales to post-sales by ensuring requirements, commitments, assumptions, and solution decisions are clearly documented
- Identifies recurring client needs and opportunities for reusable solutions, services, or product improvements
Influence Product Development
- Works closely with clients to understand and capture product feature requests, business needs, and implementation challenges
- Consolidates and synthesizes client feedback into clear, actionable inputs for Product and Engineering
- Provides context on business value, use cases, and client impact to help inform product decisions and roadmap discussions
- Identifies patterns across client engagements that may inform improvements to Digital Asset products, implementation methodologies, or CX offerings
Raise Quality & Develop Expertise
- Establishes and reinforces high standards for solution design, business analysis, requirements quality, documentation, and client delivery
- Mentors and provides functional guidance to less-experienced CX team members without formal people-management responsibility
- Shares knowledge, methodologies, and best practices across CX and contributes to the development of reusable tools, frameworks, and delivery approaches
- Proactively identifies gaps in processes, tooling, documentation, or delivery practices and drive improvements to completion
What We're Looking For:
- 10+ years of experience in product development, technical business analysis, solution design, enterprise software delivery, or a related field
- 7+ years of experience leading complex Agile software delivery initiatives, either as a lead consultant, solution lead, product professional, or senior delivery practitioner
- Deep experience with Agile ways of working and a strong understanding of enterprise software development and software development lifecycle practices
- Strong knowledge of fintech, financial services, capital markets, blockchain, and/or distributed ledger technology, with hands-on experience with public or private blockchain solutions
- Demonstrated expertise in Daml, the Canton Network, or comparable distributed-ledger and smart-contract technologies
- Outstanding client relationship skills, with the ability to establish credibility and serve as a trusted advisor to demanding and senior client stakeholders
- Exceptional analytical and problem-solving skills, including the ability to design complex processes and workflows from the ground up
- Demonstrated ability to connect technology and business-process design to business cases, client objectives, and measurable outcomes
- Proven ability to facilitate complex client design sessions and drive the development of prioritized implementation roadmaps
- Strong experience collaborating across internal teams, clients, partners, and vendors, with the ability to create transparency and maintain alignment across complex delivery environments
- Strong project or program management capabilities, including disciplined governance, risk management, dependency management, and status reporting
- Exceptional written, verbal, communication, facilitation, and presentation skills
- Experience in financial services or capital markets strongly preferred
- Experience working in a consulting or advisory environment preferred
- Bachelor's or Master's degree in Computer Science or a related technical discipline preferred
#LI-Hybrid
At Digital Asset, we are committed to compensation structures that reward impact consistently across our global teams. We support our people at every stage of life with comprehensive, family-forward benefits and flexible working models designed to help you do your best work.
Benefits We offer a comprehensive benefits package designed to support the well-being of our team members. Health and insurance benefits vary by region to ensure local relevance and compliance, and may include medical, dental, and vision coverage.
Equal Opportunity Employer Digital Asset is an equal opportunity employer committed. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, sexual orientation, age, disability, citizenship status, veteran status, or any other basis protected by applicable law.
Employment Eligibility If and as required by applicable law, all persons hired to work at Digital Asset will be required to verify identity and eligibility to work in the location for which they have an offer to work and to complete the necessary employment eligibility verification documents upon hire.
Accommodations Applicants with disabilities who require accommodation during the application or interview process should contact talent@digitalasset.com.
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