Regional Head - Rest of Maharashtra, Gujarat and Madhya Pradesh

Job Description – Regional Head – Branch Network, Rest of Maharashtra (ex-Mumbai), Gujarat and Madhya Pradesh (RoMGM)

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Business Descriptor

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an experienced professional to join the IWPB Branch Network as Regional Head for RoMGM

Job Introduction

IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India, its full scale of global capabilities. The Business is poised for growth and is currently also adding 20 more branches in phases to its existing network of 26 branches.

IWPB is looking for a proactive and customer focused Regional Head to lead branches in RoMGM. The role holder would be responsible for formulating and implementing Wealth and Premier banking strategy for the region, with the objective of having customer at the heart of everything we do at Branch Banking, serving the communities we operate in and building HSBC brand preference. Working with the Branch Managers and Branch Teams to deepen and develop long term client relationships and enhance client trust. Ensuring that the team is focused on business objectives and all individual staff meets their KPIs. Lead by example and create a vibrant sales and service culture within the region where frontline people are bound by a sense of excitement and pride of achievement. Ensure that the Branch channel epitomizes the ethos of “HSBC Values” and customer centricity in line with the goals set by the bank

Principal Responsibilities

The primary responsibilities of the RH - RoMGM will include but not limited to the following.

• Ensure the growth of RoMGM India branch business in line with India Strategic Plan / FRP and contribute to area profitability.
• Deliver the IWPB ROMGM India plan including overall structure, sales goals, P&L performance and leads/sales prospect management.
• Responsible for growing the Customer base of IWPB, focused around Premier and C Suite
• Drive customer centricity and desired NPS scores.
• Drive robust customer engagement & contact management
• Grow product penetration of active WMS, Life Insurance and Credit Cards clients for the region
• Ensure book growth across CASA, TMD, AUM & Mortgage for the region
• Grow market share for key customer segments.
• To provide effective leadership and create an environment of high staff engagement in the region working with IWPB colleagues and supporting a high-performance culture
• Recruit, develop and retain the highest quality customer centric talent across the business.
• Ensure consistently high level of product and service delivery in line with customer needs across the region.
• Maintenance of highest standards of risk management, control and compliance.
• Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations

Education Qualifications / Certifications and Requirements:

Education Qualifications

Graduate / Postgraduate with a minimum of 15-20 years of experience in Banking Industry.

Certifications

CAIIB, JAIIB, FEDAI etc would be preferred but not mandatory

Other Requirements

The applicant should

• Deliver at PACE and have a hands-on approach
• Be result oriented and dynamic
• have brilliant Interpersonal and communication skills
• Basic Banking Industry knowledge
• Have Team management experience

Pro-tip : Familiarity with AI-enabled tools is an advantage. 

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Additional details:

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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