Associate Director - Customer Technology Advisor, Security

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role　

This is a solution sales/pre-sales role requiring technical expertise to understand customers’ business and technology challenges and propose optimal technology solutions, primarily in Security and Resiliency. You will collaborate with Kyndryl Consult Partners, Customer Partners, and Delivery teams, supporting opportunities from creation and proposal development through pre-sales and the transition to delivery. Combining technical expertise with business acumen, you will serve as a trusted advisor and deliver meaningful value to customers.

What you will do

• Understand customers’ business and technical requirements and propose solutions focused on Security and Resiliency
• Collaborate with Customer Partners, Kyndryl Consult Partners, and Delivery teams to drive opportunity creation and proposal activities
• Support consulting, advisory, and architecture activities across Sales, Pre-Sales, and Delivery
• Demonstrate solution value through presentations, demonstrations, proofs of concept (PoCs), and prototypes
• Coordinate the end-to-end pre-sales process and ensure quality and compliance requirements are met
• Collaborate with internal and external stakeholders and build relationships with alliance partners to co-create solutions
• Support proposals and opportunities from an end-to-end perspective that encompasses adjacent technology domains

Who You Are

Required skills and experience

• Deep knowledge of service offerings and technical solutions, including those in Security and Resiliency
• Experience translating technical expertise into proposals and solutions tailored to customer challenges and needs
• Experience in consultative sales, solution sales, or pre-sales
• Strong communication skills to structure complex business and technical requirements, build stakeholder alignment, and advance proposals
• Strong coordination and execution skills to collaborate with multiple internal and external stakeholders and drive opportunities forward
• External certifications demonstrating expertise in technology or solutions, or equivalent knowledge and achievements

Preferred skills and experience

• 5+ years of experience selling technical services to customers across multiple industries
• Knowledge of or certifications in adjacent technology domains such as Applications, Data & AI, Cloud, Digital Workplace, and Network & Edge
• Experience using demonstrations, PoCs, and prototypes to support proposals and communicate value
• Bachelor’s or master’s degree

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.