Lead Principal Incident Manager - Data Centers (on-site Nashville, TN)
Oracle · Nashville, United States · 11d ago
>>This position will be full-time on-site at Oracle's offices located in Nashville, TN. Relocation assistance may be available in accordance with Oracle’s relocation policies. Candidates should expect a minimum of 25% travel, with additional travel as business needs require.<<
As a Lead Principal Incident Manager, you will lead the response to critical service-impacting events across Oracle Cloud Infrastructure (OCI) data center infrastructure. You will serve as a senior individual contributor and trusted operational leader, coordinating Site Operations, infrastructure engineering, network engineering, platform reliability, security, and vendor teams to restore service quickly, communicate clearly, and strengthen long-term operational resilience.
Key Responsibilities
Lead the response to critical incidents affecting OCI data center infrastructure, including compute, storage, network, platform, and facility-dependent services.
Create and maintain clear incident timelines, decision logs, action plans, and stakeholder communications throughout the incident lifecycle.
Provide concise, accurate updates to technical teams, operational leadership, and executive stakeholders during active incidents and recovery efforts.
Partner with Site Operations, Infrastructure Engineering, Network Engineering, Reliability Engineering, Security Operations, and external vendors to align responses across multiple infrastructure layers.
Lead post-incident reviews and root cause analysis for major or recurring events, ensuring corrective actions are specified, owned, and tracked to completion.
Analyze incident data, operational trends, and recurring failure patterns to identify systemic reliability risks and prioritize improvement opportunities.
Improve incident-management processes, escalation paths, response playbooks, and operating rhythms in collaboration with technical support and engineering teams.
Develop and maintain operational runbooks, incident command standards, and communication templates that support disciplined, repeatable response.
Support implementation of automation, monitoring, observability, and health-reporting improvements that reduce detection and restoration time.
Track and report key operational metrics, including time to detect, time to mitigate, time to resolve, and incident recurrence.
Ideal Candidate Profile
6-10+ years of experience in incident management, infrastructure reliability engineering, data center operations, or other uptime-critical environments.
Experience leading high-severity incidents in large-scale distributed infrastructure, cloud, data center, or hybrid environments.
Strong understanding of data center operations, power, cooling, networking, and storage infrastructure.
Demonstrated ability to lead cross-functional teams through high-pressure operational events while maintaining sound judgment and clear accountability.
Experience with incident-management frameworks such as ITIL, SRE practices, the Incident Command System, or equivalent operational models.
Bachelor's degree in a technical field preferred; equivalent experience also valued.
Skills and Competencies
Strong incident command, operational decision-making, and cross-team coordination capability.
Clear written and verbal communication skills, including the ability to deliver concise executive-level incident summaries.
Strong analytical approach to root cause analysis, corrective action development, and trend identification.
Ability to influence technical and operational decisions without formal authority.
Ability to translate incident learnings into durable improvements in reliability, response readiness, and operational maturity.
Preferred Skills / Certifications
Experience supporting AI, HPC, or large-scale GPU infrastructure, including high-density compute environments and high-performance networks.
Experience with CAPA reviews in JIRA environment is strongly preferred, within the data center vertical.
Background in facility site reliability engineering, infrastructure engineering, data center operations, or mission-critical facilities operations.
Experience with incident tracking, alerting, and observability tools such as PagerDuty, ServiceNow, Jira, Datadog, Prometheus, or Grafana.
Experience in hyperscale or colocation data center environments and with external hardware or facility vendors.
Formal training or certification in incident command, ITIL, service management, or related operational disciplines is a plus.
Physical Demands / Work Environment
This role supports mission-critical cloud infrastructure and may require participation in on-call incident response, site engagement, operational reviews, and travel as business needs require. You must be able to work safely in active data centers and industrial environments, with or without reasonable accommodation.
Why Oracle Cloud Infrastructure?
Global impact at scale: Contribute directly to how mission-critical OCI infrastructure operates across regions and continents, helping protect service availability and customer trust.
Technically rigorous environment: Work alongside experienced engineers, operations professionals, and reliability teams in a rapidly scaling hyperscale cloud infrastructure where disciplined execution and technical depth matter.
Culture built on operational excellence: Join an organization that values safety, process rigor, clear accountability, and continuous improvement as foundational to protecting uptime.
Long-term career development: Benefit from internal mobility, role-based technical training, and development opportunities designed for professionals building long-term careers in cloud infrastructure and operations.
#LI-SB36
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $110,200 to $234,600 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.