Financial Crime - CDD - Technology and MI Manager - Newcastle

L3 Role - Financial Crime (CDD) Technology and MI Manager

UK&I Risk Management | Perm Contract | Newcastle Based (2 fixed office days weekly)

Role purpose  This manager-level role will lead the CDD Team's technology, automation and management information agenda, translating operational priorities into practical, controlled and scalable solutions. The role will take end-to-end ownership of key initiatives, including new technology roll-outs, AI and Copilot agents, Power BI dashboards and Power Automate workflows, while providing visible leadership and direction across delivery teams and stakeholder groups.

Within the professional services environment, the application of risk management procedures is fundamental to the successful delivery of client services and the promotion of the firm's brand.

At Ernst & Young (EY), Risk Managers promote and support risk management within the business. Risk Management aims to uphold business standards, maintain and enhance the value of the firm, and support compliance with external regulatory requirements and EY Global policies relating to the conduct of business.

Financial crime risks relating to anti-money laundering, terrorist financing, anti-bribery controls, sanctions compliance and fraud remain a high priority for regulated businesses. The centralised Customer Due Diligence (CDD) team supports financial crime compliance in relation to client acceptance procedures.

The opportunity

There is an opportunity for a Manager to join the CDD Team's in-house technology function. Reporting to the Technology Senior Manager, the successful candidate will provide leadership across the CDD technology and MI portfolio, drive priority initiatives forward and ensure new solutions deliver measurable operational value. The role will work closely with CDD Operations, Risk Management stakeholders, technology teams and developers to shape requirements, manage delivery, control implementation risk and embed sustainable ways of working.

This is a hands-on leadership role. The successful candidate will be expected both to set direction and to build solutions, including Power BI dashboards, Copilot custom agents and Power Automate flows. Strong data analysis capability and the confidence to turn complex operational information into clear insights and decisions are essential.

Your key responsibilities

• Technology and innovation leadership: Own and drive the CDD technology, automation and MI roadmap, converting strategic priorities and operational pain points into a clear, prioritised delivery plan with defined outcomes, dependencies and ownership.
• Initiative delivery and accountability: Lead initiatives from discovery through design, build, testing, deployment, adoption and benefits realisation. Maintain momentum, resolve blockers, manage risks and dependencies, and provide clear progress reporting and escalation where required.
• AI and Copilot agent ownership: Identify suitable use cases for AI-enabled support and take end-to-end ownership of the design, creation, testing, governance, roll-out and continuous improvement of Copilot custom agents and related agentic solutions.
• New technology roll-outs: Lead controlled deployment of new technology across CDD Operations, including operational impact assessments, implementation planning, stakeholder readiness, user acceptance testing, defect management, communications, training and post-implementation support.
• Power BI dashboard development: Design and build new Power BI dashboards from the ground up, and lead the ongoing development of the existing dashboard suite. Ensure dashboards provide reliable, intuitive and decision-useful insight for operational leaders and senior stakeholders.
• Management information and insight: Own the production and evolution of weekly, monthly and quarterly MI. Move reporting beyond data collation by identifying trends, root causes, risks, capacity pressures and opportunities for operational improvement, supported by clear commentary and recommendations.
• Data analysis and quality: Interrogate and reconcile data from multiple sources, define appropriate measures and controls, identify data-quality issues and work with relevant owners to improve the completeness, accuracy and consistency of operational information.
• Power Automate solutions: Design, build, document and maintain Power Automate flows that reduce manual effort and improve control, integrating workflows with tools such as Outlook, Teams, Excel and relevant operational systems.
• Product ownership: Act as product owner for relevant CDD technology, including Enate where applicable. Set priorities, maintain requirements and enhancement backlogs, represent operational needs and ensure changes are aligned to process and control requirements.
• Stakeholder leadership: Build strong relationships across CDD, Financial Crime, Risk Management, Service Lines and technology teams. Chair working groups, influence priorities, challenge constructively and communicate complex technical matters in a clear, practical way.
• Team leadership and capability building: Oversee junior team member(s), providing clear direction, regular coaching and day-to-day support. Delegate work effectively in line with team objectives, individual capability and development needs; monitor delivery and quality; provide constructive feedback; and create targeted opportunities to upskill colleagues across data analysis, Power BI, automation, Copilot agents and responsible use of AI.
• Governance and controls: Establish appropriate governance, documentation, testing evidence, access controls, change control and ongoing monitoring for dashboards, automations, AI agents and other technology solutions.
• Continuous improvement: Proactively scan the operational and technology landscape, develop evidence-based recommendations and sponsor improvements that strengthen quality, efficiency, user experience and management oversight.

Skills and attributes for success

• Power BI proficiency: Advanced, hands-on proficiency in Power BI, including data modelling, Power Query, dashboard design, data visualisation, publishing and maintenance. The candidate must be able to independently create robust dashboards from initial requirement through to implemented solution.
• Copilot custom agent development: Proven ability to design, create, test and refine Copilot custom agents for business use cases, with an understanding of grounding, instructions, access, user experience, testing and responsible AI considerations.
• Power Automate development: Strong practical experience creating and maintaining Power Automate cloud flows, including workflow logic, approvals, notifications, error handling, documentation and integration with Microsoft 365 applications.
• Data analysis: Strong analytical skills, with the ability to work with complex and imperfect datasets, identify patterns and anomalies, perform root-cause analysis and translate findings into meaningful operational insight and recommended action.
• Leadership and ownership: Demonstrable experience leading initiatives, setting direction, creating delivery structure and taking accountability for outcomes. Able to work through ambiguity, make sound decisions and maintain progress across several priorities.
• Operational change and adoption: Experience introducing new tools or processes into an operational environment, with a strong understanding of impact assessment, testing, implementation readiness, communications, training, adoption and benefits realisation.
• Stakeholder management and influence: Confident engaging and influencing senior stakeholders, operational users, technical specialists and cross-functional teams. Able to explain complex information clearly and secure decisions, action and commitment.
• People leadership: Experience overseeing junior team member(s), setting clear expectations, directing and prioritising work, delegating appropriately, coaching performance and building capability in line with team objectives. Able to balance delivery requirements with meaningful development and upskilling opportunities.
• Technical and process understanding: A strong understanding of Microsoft 365 tools, workflow automation, data structures and systems integration. Knowledge of APIs, testing methodologies and product ownership is desirable.
• Communication: Excellent written, verbal and presentation skills, with the ability to produce concise executive-level updates as well as clear technical and user documentation.
• Risk and control mindset: A disciplined approach to governance, data quality, testing, access, documentation and change control, with the judgement to balance innovation with operational and regulatory requirements.
• Financial crime or CDD experience: Knowledge of CDD, AML or a comparable risk and compliance environment is desirable, but strong technology leadership and operational delivery experience are the core requirements.

Essential technical criteria: Candidates must demonstrate hands-on proficiency in Power BI, the creation of Copilot custom agents, the development of Power Automate flows and advanced data analysis. These are essential requirements rather than development opportunities within the role.

Qualifications and experience

• Relevant experience: Substantial experience in technology-enabled operational improvement, MI, automation, digital delivery or a related role, including ownership of complex initiatives and delivery through multiple stakeholders.
• Portfolio evidence: Ability to discuss or demonstrate examples of Power BI dashboards, Copilot custom agents and Power Automate solutions personally designed or built, including the business problem addressed and the outcome achieved.
• Certifications: Microsoft certifications in Power BI, Power Platform or Copilot are desirable and may support evidence of capability, but will not replace the requirement for proven hands-on experience.

What working at EY offers

We offer a competitive remuneration package where you will be rewarded for individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, with benefits that can be selected to suit individual needs.

• Support and coaching from engaging colleagues
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that is right for you

EY is committed to being an inclusive employer and is happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling excellent client service while supporting individual priorities and career development.

About EY

As a global leader in assurance, tax, transaction and advisory services, EY uses its expertise, systems and technology to support its purpose of building a better working world. The EY experience is built on training, opportunity, collaboration and the freedom to make things better.

If you can confidently demonstrate that you meet the essential criteria above, please apply.