Technical support Engineer Intern

Technical support Engineer InternThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

Technical Solutions Intern

Hewlett Packard Enterprise offers university students the opportunity to join a leading IT company and gain invaluable experience through our Internship Program. We are invested in your learning, growth and development. Hewlett Packard Enterprise offers you a highly dynamic, fast-paced, professional working environment and the chance to develop the skills you have gained at university in a real business environment. Throughout the program, you'll have regular training and one-to-one meetings with your manager. Working together, you'll set goals and plot your development. And with our open-plan offices and friendly working culture, you'll have the chance to learn from experienced professionals who can help you in your future career.

Start Date: February 2027

A key part of the program is the combination of structured technical rotations and collaborative project work. This approach is designed to give you broad exposure to different areas of enterprise technology while also providing the opportunity to apply what you learn in practice.
During the program, you will rotate across different technology areas:

- Compute Hardware Support
- Storage Hardware Support
- Software Support, with exposure to technologies such as HPE Morpheus, VME, Linux, and Ubuntu

This rotational approach will allow you to explore different technical domains, develop broader troubleshooting skills, and better understand how hardware, infrastructure, and software technologies work together.

Throughout the program, you will receive training, guidance from experienced engineers, and regular one-to-one meetings with your manager to discuss your goals, progress, and development.

What you’ll do:

Our teams are committed to delivering great customer experience through providing world class managed services and global support.

During your internship, you will learn how to:

• Analyze and troubleshoot customer issues across compute, storage, and software technologies
• Deep-dive into technical configurations to identify problems and help develop effective resolution and recovery plans
• Build hands-on knowledge of both hardware and software support, including technologies such as HPE Morpheus, VME, Linux, and Ubuntu
• Develop structured troubleshooting and problem-solving skills while working alongside experienced technical engineers
• Understand how technical support teams collaborate across different technology domains to resolve complex customer issues.
• Identify opportunities to improve technical processes and ways of working
• Collaborate with your fellow interns on a joint project, applying the knowledge and skills gained throughout the internship to solve a practical technical or business challenge
• Present and share your project outcomes, encouraging teamwork, knowledge sharing, and learning from your peers.
   

What you’ll need:

• Currently enrolled in a Bachelor or Master’s degree in Engineering, Computer Science or another IT related degree
• Fluent in written and verbal English
• Analytical troubleshooting and problem-solving skills
• Time management skills and working with strict deadlines
• Excellent customer, telephone, oral and written communications skills
• The drive to seek out what’s next and to deliver exceptional results
• A collaborative, solution focused spirit and overall sense of urgency
• The desire to embrace new ideas and fresh thinking and seek out ideas different than your own
• Experience as an active leader on campus who strives to make a positive impact on the world
• Comfort with working in a hybrid (virtual and face-to-face) environment

What you can expect from us:

• Initial extensive onboarding to support you with adjusting into the role
• Ongoing learning and development throughout the duration of the program
• Great work-life balance including hybrid working and Wellness Fridays initiative

At HPE, we’re: 

• Human Rights Campaign’s 2023-2024 Corporate Equality Index
• Great Place to Work’s Best Workplace for Parents 2023
• Fortune 100 Best Companies to Work For® 2024
• Ethisphere World’s Most Ethical Company 2024
• The Civic 50 Honoree
• JUST Jobs Leader 2024
• Forbes 2024 America’s Best Employers For Diversity
• America's Most Just Companies 2024
• Fortune Best Workplaces in Texas™ 2024
• Bay Area's Best Places to Work 2024

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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#interns, #operations

Job:

Administration

Job Level:

N/A

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.