Product Delivery Manager - Account & Reference Data Platform

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

You are a strategic thinker passionate about driving solutions in Account & SSI Reference Data product delivery. You have found the right team.

As Account & SSI Reference Data Product Delivery Professional within our Change & Strategy (Account & SSI Reference Data) Team, you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment.

Job Responsibilities

• Lead and develop a team of Product Delivery Leads, setting clear accountabilities, coaching delivery practices, and building a strong delivery culture.
• Own end-to-end delivery of capabilities and releases across definition, build, testing, release, stabilization, adoption, and continuous improvement aligned to product vision and roadmap.
• Translate strategic outcomes into executable delivery by partnering with Product Managers, Product Owners, and Technology to define epics, features, user stories, acceptance criteria, sequencing, and integrated plans.
• Shape delivery-ready backlogs through prioritization, refinement, dependency management, and cross-functional alignment across Product, Technology, Operations, and Control partners.
• Influence senior stakeholders by articulating delivery outcomes, release health, trade-offs, customer impact, and realized value.
• Lead release planning and delivery governance by owning scope, milestones, readiness criteria, implementation/cutover activities, and post-release support.
• Ensure operational readiness and controls for each release, including training, communications, support model/runbooks, control requirements, and measurable success criteria.
• Establish and run an effective delivery cadence (refinement, planning, demos, readiness reviews, retrospectives) enabling timely decisions, clear ownership, and consistent progress.
• Coordinate delivery across interconnected capabilities and teams by actively managing dependencies and cross-team impacts while maintaining delivery accountability.
• Monitor release health and delivery confidence by managing RAID, stakeholder alignment, escalation paths, and blocker resolution.
• Drive adoption, feedback loops, and continuous improvement by tracking customer outcomes and post-implementation performance.

Required qualifications, capabilities and skills

• Extensive Vice President level experience leading product delivery, product transformation, and complex capability delivery in Financial Services.
• Proven cross-functional delivery track record across Product, Technology, Operations, and Control organizations, including end-to-end releases.
• Strong practical Agile delivery expertise (Scrum/Kanban/hybrid) with deep understanding of product lifecycle, operating models, and delivery governance.
• Demonstrated backlog and scope shaping skills (epics/features/user stories, acceptance criteria, refinement, sequencing, dependency management, release readiness).
• Strong delivery leadership and risk management capabilities (release health, delivery confidence, RAID, escalation, and blocker resolution).
• Outcomes and value orientation with experience defining and tracking measurable success criteria, adoption, feedback loops, and value realization.
• Executive communication and leadership skills with strong analytical/problem-solving capability and senior stakeholder influence.
• Proficiency with Jira, Confluence, and Microsoft Office (PowerPoint/Excel/Word).

Preferred qualifications, capabilities and skills

• Domain knowledge in Investment Banking, Securities Services, Reference Data, and/or the Settlement lifecycle.
• Transformation delivery experience across strategic data initiatives, platform change, and/or operating model change.
• Practical experience with measurement frameworks (roadmaps, KPIs/OKRs, adoption measures, customer outcomes, value-realization frameworks).
• Certifications such as Lean Six Sigma, Agile/SAFe, PMP, PRINCE2, or equivalent.
• Bachelor’s or Master’s degree in Finance, Business, Technology, Mathematics, Statistics, or a related discipline.
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.