Techology Support III, Wealth Management Technology

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​

As a Technology Support III team member in Wealth Management Technology, you will be responsible for regulatory readiness and operational resiliency oversight across the APAC Asset and Wealth Management application portfolio. The role partners with application owners and global resiliency stakeholders to maintain testing evidence, documentation, control adherence, and audit readiness. 

Job Responsibilities

• Own portfolio-level resiliency governance for a suite of APAC and international Asset and Wealth Management applications, including oversight of resiliency documentation, testing plans, and evidence management.
• Lead and coordinate resiliency testing (e.g., disaster recovery, cyber recovery, data restore, and sustained operations exercises) and ensure issues are tracked to remediation.
• Provide guidance to application owners on resiliency and cyber-resiliency planning, including minimum control expectations and documentation standards.
• Maintain alignment to firm resiliency taxonomy/standards (e.g., service criticality, recovery objectives, control mapping) and track control compliance across the portfolio.
• Produce portfolio reporting and data analysis to maintain audit readiness, identify gaps/trends, and proactively escalate emerging risks.
• Coordinate scheduled exercises that may occur outside standard hours (including occasional weekend testing), ensuring stakeholders are prepared and outcomes are documented.
• Support for testing activities outside business hours (planned in advance).

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science, Mathematics or a related field
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience in application resiliency / business continuity / disaster recovery / operational risk / technology controls (ideally in a regulated financial services environment).
• Demonstrated experience managing testing programs and maintaining audit-ready evidence.
• Strong stakeholder management across technology, risk, and control partners
• Fluency in Mandarin and English required (written and spoken) to support stakeholders across AMC and the global Asset and Wealth Management application portfolio.

Preferred qualifications, capabilities, and skills

• Familiarity with APAC regulatory environments (e.g., MAS/HKMA/ASIC—tailor to your footprint).
• Experience with cyber recovery practices (e.g., data restore validation, recovery runbooks, control testing).
• Strong data/reporting skills