Assistant Customer Service Engineer - Hsinchu

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

·       Perform preventive maintenance activities at customer sites.

·       Assist CSEs with customer troubleshooting and escalate technical or service-related issues when needed.

·       Provide service support for urgent cases within the defined A-CSE scope.

·       Act as the frontline contact for understanding customer issues and transferring accurate information to the CSE or CSM.

·       Complete daily data collection, basic recovery activities, and service documentation.

·       Build positive customer relationships and support customer satisfaction through timely service coordination.

·       Support return material authorization processes, including customer returns, exchanges, service, and repairs, within the defined process.

·       Support new-tool move-in activities, including uncrating, tooling organization, parts movement, and PIP 6S checks.

Minimum Qualifications

·       Bachelor's degree in Engineering or a related technical field. New College Graduates are welcome to apply.

·       Basic English proficiency, with the ability to read technical documents and communicate effectively in writing.

·       Strong learning agility and willingness to acquire new technical knowledge and skills.

·       Positive work attitude, strong execution capability, and commitment to delivering quality work.

·       Ability to collaborate in a team environment and follow established processes and procedures.

·       Customer service mindset and willingness to support customer needs promptly.

·       Motivation to develop a long-term career in a multinational technology organization.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.