Lead, Product Management-Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead, Product Management-Technical

Overview
Mastercard seeks to define a world beyond cash. To accelerate this mission, we are committed to building and scaling products as well as applications that transform payments of any type through consistent customer experiences.

The Customer Connectivity Reactive Services Architecture Program (“RSA”) was created to allow Mastercard developers to focus on their business requirements while RSA takes care of the non-functional requirements related to event and message management.

As a Lead Product Management-Technical in RSA, you will be responsible for developing a product roadmap, derived from business needs, market opportunities, and technology trends. You will decompose business requirements and customer experiences into features and functions that drive the platform/product roadmap while working alongside a cross-functional team.

Role
• Identifies gaps and new platform capabilities as required
• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs
• Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests
• Exhibits expertise within platform feature area and coordinates with interdependent teams
• Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set
• Continuously monitors feature development at the feature level
• Reviews product demo with the development team against acceptance criteria for the feature set
• Prepares launches and monitors platform performances, adoption, and operational health for feature sets
• Coordinates internal forums to collect and identify feature-level development opportunities
• Owns and manages product documentation; enables self-service support and/or works to reduce overhead

About You
• Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your product
• Understand and can explain the business context and the associated customer use cases
• Proficient at grooming user stories, setting entrance/exit criteria and prioritizing a platform product backlog
• Understand the technologies supporting the platform product and are able to hold your own in debates cross-functionally
• Verbal and written communication is clear and concise

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 01/03/2027. If the fill date has passed, Mastercard intends to fill this position as soon as possible.



Pay Ranges

O'Fallon, Missouri: $130,000 - $221,000 USD