Program Manager – Client Pathways Transformation, VP III - State Street Investment Management

Position Summary

State Street Investment Management (IM), formerly known as State Street Global Advisors (SSGA), is undertaking a multi-year transformation program to modernize its front, middle and back-office capabilities. This initiative is core to IM’s long-term strategy to increase operating leverage, improve scalability, and enhance service delivery for our investment teams.

We are seeking a Vice President, Program Manager to play a central role in driving this complex program forward. Reporting to the MD leading the initiative, this individual will help coordinate execution, engage with business and technology partners, and ensure outcomes are delivered in line with IM’s strategic objectives. The VP will act as a key connector across internal teams and State Street affiliates (Global Delivery, Global Technology Services, and Client Pathways), ensuring transparency, alignment, and accountability across all phases of the program.

This position sits within the Chief Operating Officer (COO) organization at IM and offers the opportunity to shape the future-state operating model for one of the world’s leading investment managers.

Candidate Profile

• Execution-Focused: Operates with a bias towards action in a complex environment while keeping broader strategic goals in view
• Collaborative Leader: Builds trust and drives alignment across business, technology, and partner teams
• Structured Communicator: Able to synthesize information and clearly communicate at multiple levels
• Strategic Thinker: Comfortable working across ambiguity while maintaining focus on enterprise value creation
• Risk- and Control-Minded: Strong understanding of how to integrate risk frameworks into transformation programs
• Detail-Oriented & Disciplined: Brings rigor and structure to financial, operational, and programmatic tracking

Key Responsibilities

Program Execution & Governance

• Drive the day-to-day execution of the Client Pathways transformation program roadmap, ensuring timely delivery of key milestones and outcomes.
• Partner with the SVP to run program governance, including creation of steering committee materials, executive dashboards, facilitation of program/workstream meetings, and coordination of senior leadership updates.
• Track progress and interdependencies across workstreams and proactively identify risks, blockers, or resource gaps.
• Ensure alignment across Technology, Investments, Middle office operations, Risk, Compliance, and Corporate teams.
• Co-lead overall program with the named Alpha Pathways lead, including workstream management, implementation strategy, execution, status and executive reporting, and issue management & escalation.
• Participate in business analysis as needed to understand the full complete ecosystem of enterprise Investment Book of Record (IBOR) and Accounting Book of Record (ABOR) systems, ensuring that the integration meets the specific needs and requirements of State Street IM team for comprehensive portfolio management, reconciliation, and near real-time reporting.

Stakeholder Management & Communication

• Act as a liaison between IM and State Street affiliate teams (Global Delivery, Client Pathways, and GTS), supporting alignment on future-state service design and delivery expectations.
• Build and maintain strong relationships across technology, operations, and functional leadership teams.
• Coordinate with Investments and COO leadership to ensure cross-functional needs are incorporated and addressed.
• Understand and drive clarity or priorities on the overall product and technology roadmap, ensuring alignment and clear communication

Operating Model & Service Oversight

• Contribute to the development and implementation of the future-state operating model for outsourced front, middle and back-office services.
• Coordinate with colleagues to incorporate roles, processes, controls, and KPIs into existing governance programs
• Participate in vendor oversight processes, including service-level reviews, issue escalation, and performance tracking.

Risk Management & Controls

• Ensure strong risk and control frameworks are embedded into transformed processes and platforms.
• Partner with Risk, Compliance, and Corporate Audit to anticipate regulatory expectations and internal control standards.
• Support proactive identification and mitigation of risks tied to operating model shifts and service delivery transitions.

Financial Planning & Program Reporting

• Coordinate with finance teams to track program budget and funding allocations across multiple State Street organizations.
• Support multi-year planning and scenario modeling to inform investment decisions and sequencing.
• Deliver accurate and transparent reporting on program financials, KPIs, and program health.
• Management and tracking of program resource costs and associated accounting treatment

Strategic Initiative Integration

• Assist in sequencing broader strategic initiatives (e.g., data enablement, platform enhancements, organizational design) alongside the core transformation roadmap.
• Work closely with the COO Business Operations and CAO teams to align priorities and execution timelines.
• Ensure that critical business capabilities (multi-asset, alternatives, global operations) are considered in design decisions.

Qualifications

• 10 years of experience in financial services, with at least 8 years in program or transformation leadership roles within financial services
• Deep understanding of investment management operations and the front-to-back investment lifecycle of ABOR, IBOR and transaction management systems.
• Strong knowledge of risk and control frameworks, service-level oversight, and operational resiliency practices
• Demonstrated ability to drive complex, cross-functional programs with measurable business outcomes
• Experience working in matrixed, global organizations across multiple stakeholder groups
• Bachelor's degree required.
• Strong proficiency and experience in the Large, Enterprise Technology Program Management
• Strong communication and influencing skills

About State Street Investment Management
 

What We Do. As the asset management arm of State Street Corporation, State Street Investment Management has served the world’s governments, institutions and financial advisors for over four decades. With a rigorous, risk-aware approach built on research, analysis and market-tested experience, we build from a breadth of active and index strategies to create cost-effective solutions. As stewards, we help portfolio companies see that what is fair for people and sustainable for the planet can deliver long-term performance. And, as pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest. As a result, we have become one of the world’s largest asset managers with trillions of dollars under our care.

Our Mission. At State Street Investment Management our mission is to invest responsibly to enable economic prosperity and social progress. We are driven by a desire to help our clients, and those who rely on them, achieve a better future. We have a long history of developing innovative investment strategies to provide our clients with reliable and transparent returns, cost-effectively, and without excessive risk.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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