Pre-Sales Engineer (Kuala Lumpur, Malaysia)
Ajax Systems · Remote · Kuala Lumpur, Malaysia · 16h ago
Mid levelRemoteIT & Tech Support
Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 5,000 specialists.
Ajax Systems continues to rapidly expand its footprint across the ASEAN region, building strong local partnerships and scaling its commercial presence in high-growth markets. As part of this strategy, the company recently launched a state-of-the-art manufacturing facility in Hanoi, Vietnam – a key milestone in its global expansion. The 8,300 m² plant produces the full range of Ajax devices and significantly increases production capacity. This investment reflects Ajax’s long-term commitment to the region and creates exciting opportunities to be part of a fast-growing, truly international business shaping the future of security technology.
The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax's unwavering mission.
Responsibilities:
- Promote and introduce product solutions according to customer thesis, technical consultation, and support of key clients.
- Analyze customer needs in collaboration with the sales department.
- Support tender submissions and technical proposals
- Develop system architecture, bill of materials (BOM), and compliance documentation
- Support proof-of-concept (POC) deployments and system testing
- Support sales team with follow from leads in our portal.
- Develop long-term relationships with key partners of the company.
- Introduce product roadmaps and new features for Ajax Systems distributors, as well as installers.
- Ensure solutions align with local regulatory requirements
- Teach technical staff at Ajax Systems distributors and dealers to increase their knowledge of products and technology.
- Conduct technical seminars, exhibitions, presentations, webinars on the product (for customers and company employees).
- Act as escalation point for complex technical issues
- Assist in troubleshooting high-value or strategic projects
- Support key enterprise deployments when required
- Test product features and write technical documentation for new products or solutions, and collaborate with the rest of the team.
- Market research and comparative characteristics of products of the competitors.
Revenue/customer impact
Strategic partnerships/ growth
Education
Expert support
Product/ internal contribution
Key Requirements:
- 2 or more years of experience in a similar role within alarm, video surveillance, access control, and home automation fields.
- Excellent working knowledge of intrusion and IP CCTV and access control systems.
- Experience in installing/designing video surveillance, fire, intrusion, or other security systems.
- Experience in public speaking (as an advantage).
- Strong communication skills.
- Strong English skills (verbal and written).
- Availability to travel for business.
We Offer:
- Opportunity to work in one of the most recognized and innovative security manufacturers.
- Opportunity to take on new challenges, advance your career, and make a meaningful impact.
- Opportunity to be part of a fast-paced and dynamic environment that encourages creativity, critical thinking, and the exploration of new ideas.
- A zero-bullshit culture.