AI Solution Designer (m/f/x)

About us :

The world around us is changing rapidly and so is the insurance industry. Now’s the right time to make a bold move and shape the future of insurance – this is Allianz Direct! As a pan-European online insurer of the Allianz Group, launched in 2019, Allianz Direct is on its mission to become the most customer-oriented and efficient insurer on the market. Allianz Direct is truly changing the face of insurance, in customer experience, and in technology, processes, people and culture.    

An international team of business experts and engineers who live and breathe an agile way of working, are seeking to improve and change the way you do insurance. Driven by customer obsession and love for data, Allianz Direct strives for delivering an exceptional experience with a personal touch.  

So, what makes Allianz Direct so unique? We believe in the power of simplicity and convenience and by doing so we have managed to set new standards when it comes to online insurance. We are a fast-growing technology company with an insurance license, and by fast, we really mean it.

Job Summary

As AI Solution Designer in our pan-European Conversational AI (C.AI) team, you play a key role in fundamentally rethinking how generative AI and Large Language Models can transform the way Allianz Direct serves its customers. You design and architect global AI solution blueprints, with a strong focus on replacing legacy rule-based logic with intelligent, cost-efficient AI architectures.

In a cross-functional scrum team, you translate complex business requirements into precise functional specifications and visual logic flows that serve as the direct engineering blueprint for development teams. You work closely with operational units, tribe leads, and development teams to prioritise use cases, ensure robust technical implementation, and continuously improve the quality and impact of our AI solutions — always combining strong technical understanding with a customer-first perspective.

Key Responsibilities

AI Solution Design & Conceptualisation

• Design global conversational AI and LLM solution blueprints that are modular, scalable, and deliver intuitive customer experiences.
• Translate business requirements into functional specifications and visual logic flows for development teams.
• Identify technical requirements and drive the long-term product vision for AI-powered P&C insurance services.

Process Transformation

• Rethink and redesign enterprise processes using generative AI, moving away from legacy rule-based logic.
• Balance cost-efficiency with quality and compliance in a regulated environment.

Knowledge Engineering 

• Design structured knowledge bases and RAG infrastructures to make the organisation's data assets "AI-ready" and turn unpredictable AI tasks into reliable, cost-efficient solutions.

AI Governance, Monitoring & Analytics

• Develop frameworks for monitoring and optimising productive GenAI systems — including defining the right KPIs, tests, alerts, and simulation approaches to continuously measure and improve system performance, quality, and compliance.

Collaboration & Delivery

• Coordinate with operational units to understand processes, pain points, and automation potential.
• Align with development teams across countries to ensure coherent implementation and rollout.
• Stay up to date on AI, LLM, NLP, and Human-AI Interaction developments and bring new ideas into the team.

Required Experience & Qualifications

• Degree in Computational Linguistics, Computer Science, Data Science, AI/ML Engineering, or comparable fields.
• Multiple years of experience in AI solution design, technical requirements engineering, conversational AI or NLP.
• Ability to think in complex data structures (SQL, semantic networks, knowledge graphs) and translate them into clear visual representations.
• Strong familiarity with agile methodologies (e.g. Scrum), preferably in an international context.
• Experience in insurance or financial services is a plus.
• Fluent in English; German is a strong plus. Additional languages (Spanish, Italian, Dutch, French) are desirable.

Technical Skills

• Deep conceptual knowledge of LLMs, vector spaces, embeddings, and NLU/NLG frameworks.
• Solid knowledge of NLP concepts such as language understanding, speech recognition/synthesis, semantic models, and language model mechanisms.
• Understanding of RAG architectures, knowledge base design, and data pipeline concepts.
• Solid prompting skills and hands-on experience with generative AI technologies.
• Background / experience in Linguistics, Computational Linguistics, or Conversational UX Design is a plus.
• Familiarity with low-code conversational AI platforms (e.g. Cognigy or similar) is a plus.
• Experience with analytics tools (e.g. Power BI, Cognigy Insights) and testing frameworks is a plus.

Leadership & General Skills (Mandatory)

• Strong problem-solving skills, high attention to detail, and a proactive, ownership-driven mindset. 
• Ability to translate business and customer needs into simple, effective conversational and AI solutions.
  Strong communication and collaboration skills, comfortable working in cross-functional, international teams. 
• Structured, self-organised, and solution-oriented way of working in a fast-paced, agile environment. 
• Curiosity, creativity, and willingness to think outside the box, continuously learn, and challenge the status quo. 

107470 | IT & Tech Engineering | Professional |  | Allianz Direct | Full-Time | 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in an inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.